Francisco Pacheco
Newman,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Precise Estimator delivers consistently insightful cost projections for projects. Resourceful analyzer utilizes various estimation techniques to verify accuracy of relevant cost factors. Tactfully relays budget inputs to team for constructing cohesive cost blueprints.
Overview
8
8
years of professional experience
Work History
Truck Service Advisor and Estimator
Travel Centers Of America
02.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Improved customer satisfaction by providing accurate and timely repair estimates.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Commercial Retail Sales Associate and Deliver Driver
AutoZone
03.2020 - 01.2023
- Delivered parts to the mechanic shops around the area providing them with a great timely manner to get them their parts in time
- Topped off fluids in vehicle engines to lubricate, protect and cool the engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Checked fluids, tires, brakes and other systems as part of daily inspection.
Full Case Order Selector
CVS Warehouse Distribution Center
07.2019 - 03.2020
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through the warehouse.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes and prepared shipments.
Lowes Associate
Lowes Home Improvement
09.2018 - 07.2019
- Analyzed customer feedback to identify areas for service improvement.
- Streamlined documentation processes to support accurate record-keeping.
- Implemented inventory management strategies to optimize stock levels.
- Conducted market research for informed decision-making in product development.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
Warehouse Lumper
Capstone Logistics LLC.
06.2017 - 08.2018
- Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Consistently met deadlines for completing tasks related to receiving, processing, and shipping cargo, ensuring smooth warehouse operations.
- Strengthened teamwork among crew members by actively participating in group problem-solving sessions for operational challenges.
- Assisted in training new Lumpers, sharing best practices for effective cargo handling.
- Minimized product damage by carefully handling fragile items during the loading and unloading process.
Education
High School Diploma -
Orestimba High School
2017
Skills
- Parts Management
- Vehicle Inspection and Maintenance
- Interpersonal Communication Skills
- Computer proficient
- Client-focused
- Customer Service
- Networking
- Repairs Scheduling
- Estimate Preparation
- Cost Estimation
- Repair Planning
- Documentation And Reporting
Timeline
Truck Service Advisor and Estimator
Travel Centers Of America
02.2023 - Current
Commercial Retail Sales Associate and Deliver Driver
AutoZone
03.2020 - 01.2023
Full Case Order Selector
CVS Warehouse Distribution Center
07.2019 - 03.2020
Lowes Associate
Lowes Home Improvement
09.2018 - 07.2019
Warehouse Lumper
Capstone Logistics LLC.
06.2017 - 08.2018
High School Diploma -
Orestimba High School
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