Francisco Perez
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Personable Hospitality Specialist with 25 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Outlet Manager and Hotel Maitre'D
The Houstonian Hotel And Resort
10.2018 - 06.2023
- Trained and supervised staff to provide highest level of customer service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Restaurants Service Manager
Houston Raquet Club
05.2017 - 08.2018
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
Fine Dining Server Captian
The Briar Club
03.2017 - 04.2018
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
Profesional Truck Driver
Stevens Transport
07.2016 - 03.2017
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Fine Dining Server
The Houstonian Hotel And Resort
09.2008 - 06.2016
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Perezmont Trucking Service
Perezmont Trucking Servive
01.2004 - 05.2008
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Fine Dining Server Supervisor
Intercontinental Hotels Group, Ihg
04.2002 - 01.2004
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Fine Dining Server
Four Season Hotel
10.1988 - 04.2002
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Fine Dining Server and Maitre;D
Houston Country Club
09.1992 - 04.1998
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
Busser, Server, Fine Dining Captain
Tonys Vallone Group,Tonys, Anthonys, Grotto
09.1982 - 08.1992
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
Barchelor - Project Management
University of Houston - Downtown
Houston, TX05.2024
Transportation Management
Lone Star College System
Spring, TX06.2016
Hospitality Administration And Management
Houston Community College
Houston, TX05.2001
High School Diploma -
Robert Lee High School
Robert Lee, TX05.1988
Skills
- Manager Coaching and Training
- Professional Relationships
- Corrective Actions
- Constructive Feedback
- Content Workflow
- Work Assignments
- Operations Oversight
- Hiring and Onboarding
- Manage Operations
Certification
TABC and Food Handler
- CPM - Certified Professional Manager
Timeline
Outlet Manager and Hotel Maitre'D
The Houstonian Hotel And Resort
10.2018 - 06.2023
Restaurants Service Manager
Houston Raquet Club
05.2017 - 08.2018
Fine Dining Server Captian
The Briar Club
03.2017 - 04.2018
Profesional Truck Driver
Stevens Transport
07.2016 - 03.2017
Fine Dining Server
The Houstonian Hotel And Resort
09.2008 - 06.2016
Perezmont Trucking Service
Perezmont Trucking Servive
01.2004 - 05.2008
Fine Dining Server Supervisor
Intercontinental Hotels Group, Ihg
04.2002 - 01.2004
Fine Dining Server and Maitre;D
Houston Country Club
09.1992 - 04.1998
Fine Dining Server
Four Season Hotel
10.1988 - 04.2002
Busser, Server, Fine Dining Captain
Tonys Vallone Group,Tonys, Anthonys, Grotto
09.1982 - 08.1992
Barchelor - Project Management
University of Houston - Downtown
Transportation Management
Lone Star College System
Hospitality Administration And Management
Houston Community College
High School Diploma -
Robert Lee High School
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