Francisco Perez
Annandale,VA
Summary
Motivated and customer-focused restaurant professional with years of experience in food service environments. Skilled in handling high-volume operations with a calm, efficient approach. Demonstrates strong leadership, customer service, and problem-solving skills with a wide knowledge of food safety and sanitation standards. Proficient in POS system operations and known for maintaining a smooth front-of-house experience even during peak hours. Eager to contribute to a dynamic team as an Assistant Manager at a thriving restaurant establishment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Northside Social
03.2021 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
Justice High School
Fairfax, VA05-2021
Skills
- Customer Service & Guest Relations
- Multitasking in High-Volume Environments
- Conflict Resolution & Problem Solving
- Food Safety & Sanitation Compliance
- Staff Supervision & Shift Leadership
- Team Training & Motivation
- POS System Operation (Toast, Square, etc)
Certification
ServSafe Food Protection Manager Certification Examination - 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Northside Social
03.2021 - 04.2025
High School Diploma -
Justice High School