Francisco Ramirez
Menlo Park,CA
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Passero Greystar Property Management
Santa Clara , Ca
04.2025 - Current
- Lease up experience
- Enrolled in Rise mentor prgram
- Assisted with training and development of team members.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Service Supervisor
Greystar Property Management Elan Menlo Park
05.2021 - 05.2025
- Certified pool and spa operator.
- Certified through Apartment Maintenance Technicians (CAMT)
- Actively participating in a fire safety program for high-rise properties.
- Currently serving as a mentor to new supervisors.
- Complete tasks in Leo 24/7.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Service Technician
Apricot Pit Apartments
03.2019 - 03.2021
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Greystar Summerwood Apartments
01.2015 - 02.2019
- Fulfill the assigned work orders.
- Prepare units for incoming residents.
- Fix any property damages.
- Address any issues with appliances installed in the unit.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma -
Leadership Public School San Jose Ca
San Jose, United States06.2014
Skills
- Progress Monitoring
- Inspections management
- Technical knowledge
- Team Development
- Customer Service
- Staff Training
- Bilingual
Timeline
Service Supervisor
Passero Greystar Property Management
04.2025 - Current
Service Supervisor
Greystar Property Management Elan Menlo Park
05.2021 - 05.2025
Service Technician
Apricot Pit Apartments
03.2019 - 03.2021
Service Technician
Greystar Summerwood Apartments
01.2015 - 02.2019
High School Diploma -
Leadership Public School San Jose Ca