Francisco Ramirez
Menlo Park,CA
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
9
9
years of professional experience
Work History
Service Supervisor
Greystar Property Management Elan Menlo Park
05.2021 - Current
- Certified pool and spa operator.
- Certified through Apartment Maintenance Technicians (CAMT)
- Actively participating in a fire safety program for high-rise properties.
- Currently serving as a mentor to new supervisors.
- Complete tasks in Leo 24/7.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Service Technician
Apricot Pit Apartments
03.2018 - 03.2021
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Greystar Summerwood Apartments
01.2015 - 02.2019
- Fulfill the assigned work orders.
- Prepare units for incoming residents.
- Fix any property damages.
- Address any issues with appliances installed in the unit.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma -
Leadership Public School San Jose Ca
San Jose, United States06.2014
Skills
- Progress Monitoring
- Inspections management
- Technical knowledge
- Team Development
- Customer Service
- Staff Training
- Bilingual
Timeline
Service Supervisor
Greystar Property Management Elan Menlo Park
05.2021 - Current
Service Technician
Apricot Pit Apartments
03.2018 - 03.2021
Service Technician
Greystar Summerwood Apartments
01.2015 - 02.2019
High School Diploma -
Leadership Public School San Jose Ca
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