Francisco Ramos
Long Beach,CA
Summary
Motivated team member focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates effective judgment in balancing customer, employee, and company objectives. Dedicated person talented at processing high volumes of error-free transactions and meeting department goals. Proficient in managing conversational flow and diffusing difficult customer situations. Friendly and efficient. Devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
Meat Department Clerk
Northgate Gonzlez Markets
Long Beach, CA
09.2022 - 05.2023
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
- Adhered to department procedures for safety management, meat handling and prevention of cross-contamination.
- Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
- Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
Office Assistant
CoverCare Inc.
Huntington Beach, CA
02.2022 - Current
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Updated employee paperwork and records.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Sent invoices to customers and made follow-up phone calls.
- Directed clients and guests to correct departments, rooms and staff members.
Internet Fulfillment
Lowe’s
06.2021 - 02.2022
- Pulling and staging online orders for in-store pick up, curbside, deliveries, and installed sales
- Assisting customer service with returns and customer service issues that may arise
- Calling vendors to track and get updates on overdue orders
- Locating missing orders and reordering or upgrading for the customer if items are not found
- Delivering orders to curbside pick-up customers
- Completing daily bin audits in the front end and receiving for all online orders in designated bays.
Customer Service Lead
The Home Depot
Signal Hill, CA
05.2017 - 03.2021
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program
- Assisted operators with handling calls and took over escalated concerns to provide skilled solutions
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success
- Implemented company processes to effectively resolve customer service issues
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
- Escalated issues to correct individuals when typical procedures did not achieve solution
- Volunteered to handle complaints and issues for manager during busy time periods
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs
- Located products through extensive researching and arranged for drop shipments for items located at different facilities
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues
- Managed key account service, providing exceptional support to foster loyalty and retention.
Receiving Associate
Home Depot
11.2019 - 03.2020
- Received shipments delivered to the store daily, made sure they were properly tagged and logged into the store system
- Familiar with the process of disposing of the hazmat products
- Trained to safely drive sit down forklift, reach forklift, order picker, electric pallet jack
- Had direct contact with the vendors to schedule drop off dates and times
- Physically inspected special product orders and made sure they were ready and in good conditions for the customer.
Education
High School Diploma -
Millikan High School
06.2016
Skills
- Customer service excellence Retail sales customer service
- Administrative duties Client engagement
- Training and development Team Player
- Problem-solving abilities Product organization
- Bilingual/Biliterate Quick learner
- Leader Skills Fast Learner
- Meeting planning
- Mail management
- QuickBooks experienced
- Professional and mature
- Meticulous attention to detail
- Report writing
- Understands grammar
- Strong problem solver
- Resourceful
References
References Tom Harrits Contact number: 310-916-7197. Israel Vazquez Contact number: 562-884-2976. Kaitlyn Melara Contact number: 562-320-4075
Timeline
Meat Department Clerk
Northgate Gonzlez Markets
09.2022 - 05.2023
Office Assistant
CoverCare Inc.
02.2022 - Current
Internet Fulfillment
Lowe’s
06.2021 - 02.2022
Receiving Associate
Home Depot
11.2019 - 03.2020
Customer Service Lead
The Home Depot
05.2017 - 03.2021
High School Diploma -
Millikan High School
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