Francisco Reza
Santa Ana,CA
Overview
26
26
years of professional experience
Work History
Benefits Specialist
Optimum Employer Solutions
07.2020 - 03.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Payroll Specialist
Optimum Employer Solutions
02.2015 - 06.2020
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
In-House Cafe Manager
Nordstrom
02.2009 - 12.2013
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
E-Bar Manager
Nordstrom
02.2001 - 01.2009
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Lead Barista
Nordstrom
06.1998 - 01.2001
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Business Management
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Century High School
Santa Ana, CA06.1998
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
Timeline
Benefits Specialist
Optimum Employer Solutions
07.2020 - 03.2024
Payroll Specialist
Optimum Employer Solutions
02.2015 - 06.2020
In-House Cafe Manager
Nordstrom
02.2009 - 12.2013
E-Bar Manager
Nordstrom
02.2001 - 01.2009
Lead Barista
Nordstrom
06.1998 - 01.2001
Business Management
Orange Coast College
High School Diploma -
Century High School
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