Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Rios

Grove City,Ohio

Summary

Accomplished Automated Machinery Supervisor with a proven track record at CXLoyalty, enhancing team efficiency and streamlining operations. Expert in workflow management and operations management, with a knack for fostering positive vendor relationships and optimizing customer experiences. Skilled in policy development and staff leadership, consistently achieving significant operational improvement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

Automated Machinery Supervisor

CXLoyalty
03.2006 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.

Fast Food Manager

Buger King
01.1998 - 02.2006
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

No Degree - Management Information Systems

Southern New Hampshire University
Hooksett, NH

Skills

  • Schedule development
  • Policy and procedure development
  • Workflow management
  • Documentation and reporting
  • Priority management
  • Staff management
  • Decision-making
  • Operations management
  • Inventory oversight
  • Staff development
  • Processes and procedures
  • SQL experience

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Automated Machinery Supervisor

CXLoyalty
03.2006 - Current

Fast Food Manager

Buger King
01.1998 - 02.2006

No Degree - Management Information Systems

Southern New Hampshire University

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Francisco Rios