Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Roman

Melrose Park,IL

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Service Technician

REVCON
03.2022 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Head of Technology Department

Target
05.2020 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Lab Manager

Trilab
01.2021 - 02.2022
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Trained staff, scheduled work hours and assigned projects for 5 person work group.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Managed operational documents and produced reports detailing activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cashier

Swap-o-Rama Flea Markets
03.2017 - 05.2019
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.

Education

Associate of Science - Computer Science And Programming

Triton College
River Grove, IL
05.2026

High School Diploma -

Proviso West High School
Hillside, IL
05.2018

Skills

  • Equipment Inspection
  • Troubleshooting Abilities
  • Valid Driver's License
  • Warranty Repair
  • Technician Assistance
  • Issue and Problem Resolution
  • Installation and Repair
  • Power Tool Proficiency
  • Adaptable and Flexible
  • Analytical Thinking
  • Mechanical Aptitude
  • Professional and Courteous
  • Hand Tool Knowledge
  • Spanish Speaking

Timeline

Service Technician

REVCON
03.2022 - Current

Lab Manager

Trilab
01.2021 - 02.2022

Head of Technology Department

Target
05.2020 - 05.2022

Cashier

Swap-o-Rama Flea Markets
03.2017 - 05.2019

Associate of Science - Computer Science And Programming

Triton College

High School Diploma -

Proviso West High School

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Francisco Roman