Francisco Roman
Melrose Park,IL
Summary
Adept at troubleshooting and fostering team growth, I excelled at Revcon by streamlining service processes and mentoring junior technicians. My expertise in troubleshooting and positive attitude significantly enhanced client satisfaction and operational efficiency, embodying a blend of technical proficiency and leadership.
Overview
8
8
years of professional experience
Work History
Field Service Technician
EDMIS
03.2023 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Assisted in the installation of new electrical systems, ensuring proper functionality from day one.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Demonstrated adaptability by quickly learning new technologies and applying them to real-world situations effectively.
- Continually updated technical knowledge through ongoing education opportunities, staying current on industry trends and advancements.
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
Field Service Technician
Revcon
03.2020 - 03.2023
- Operated hand tools and power equipment according to company safety procedures.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Dispatching technicians and customer relations.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Wrote and revised maintenance procedures.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Lab Manager
Trilab
11.2018 - 03.2020
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
- Trained staff, scheduled work hours and assigned projects for 10 person work group.
- Managed operational documents and produced reports detailing activities.
Electronics Sales Associate
Target
05.2016 - 11.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT05.2026
High School Diploma -
Proviso West High School
Hillside, IL05.2018
Skills
- Troubleshooting and repair
- Positive Attitude
- Mechanical Aptitude
- Training and mentoring
- Customer training
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Electrical Troubleshooting
- Schematic Interpretation
- Multimeter usage
- Vehicle Maintenance
- Electrical Systems
- MS Office
- Calibration Procedures
- Project Management
- Reading Wiring Diagrams
- Interdepartmental Collaboration
- Multitasking Abilities
- Pneumatics
- Panel Building
- CNC
- Robotics
- Soldering
Timeline
Field Service Technician
EDMIS
03.2023 - Current
Field Service Technician
Revcon
03.2020 - 03.2023
Lab Manager
Trilab
11.2018 - 03.2020
Electronics Sales Associate
Target
05.2016 - 11.2017
Bachelor of Science - Accounting
Western Governors University
High School Diploma -
Proviso West High School
Similar Profiles
Luis TrujilloLuis Trujillo
Behavioral Intervention Intern at Tuesday's ChildBehavioral Intervention Intern at Tuesday's Child
Jennifer RojasJennifer Rojas
Production Planner at Us Global PetroleumProduction Planner at Us Global Petroleum
ALICIA JOHNSONALICIA JOHNSON
Psychotherapist at Pilsen wellness center Melrose ParkPsychotherapist at Pilsen wellness center Melrose Park
Elena SalinasElena Salinas
Surgical Scheduler at DULY Health and CareSurgical Scheduler at DULY Health and Care
Noah JonesNoah Jones
Certified Field Inspector/Field Service Technician at Tarheel Basement SystemsCertified Field Inspector/Field Service Technician at Tarheel Basement Systems