Francisco Sainz

Develop science-based customized exercise programs tailored to clients' needs, abilities, and goals. Assess a wide range of fitness levels, providing instruction on proper biomechanics to minimize injuries and maximize results. Always connect clients to their "why" to increase focus and commitment to short and long-term objectives. Developed and presented nutrition wellness workshop for both personal training staff and clients. Collaborate with fitness manager by suggesting to order the latest gym equipment to enhace client satisfaction and remain a competitive facility. Efficiently bookkeep and ring up client contracts and sessions. Thrive to always continue educating myself through ongoing education to stay up to date with the latest research in exercise and nutrition.

Acted as direct support of the store manager by overseeing store operations, including daily sales goals, employee training, and hiring of future employees. Coached and directed staff regarding model service, selling, and customer engagement behaviors with emphasis in corporate policies and procedures. Attended biweekly manager meetings regarding key performance indicators, sale reports and implementations to further improve customer satisfaction.

Responsible of opening and/or closing the store according to the schedule. Promptly served customers, minimizing wait time, including managing inbound and outbound calls. Used product information, sampling, and available resources to educate customers both in the store and through phone calls, paying close attention to detail in order to assist them in making product selections that are suitable to their health goals. Balanced cash drawer by counting cash at beginning and end of work shift. Led the store in the absence of the store manager and/or assistant manager.

Proactively acknowledged, greeted, and assisted customers in the store as well as through phone calls, offering customers exemplary and timely service according to their respective health needs. Met and exceeded sales goals. Managed the register in accordance with POS guidelines. Handled cash transactions with customers. Maintained checkout operations by following policies and procedures; reporting needed changes. Merchandised, restocked, and maintained sales floor constantly.