Francisco Sandoval
Server/floor manager
Las Vegas,NV
Summary
Competent Duty Manager effective at handling (FOH) manager operations in fast-paced, high-volume environments. Veteran of restaurant floor shift and skilled in managing people, projects and administrative operations. Offering 4 years of experience and dedication to business success.
- Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing employee and restaurant shifts .
Overview
4
4
years of professional experience
Work History
Manager on Duty
Kogi BBQ
Las Vegas, NV
2021.10 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to 19 employees per shift.
- Adhered to handbook guidelines to maintain total compliance.
- Supervised team of 19 FOH Employees and helped to resolve issues arising during shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server
Kogi BBQ
Las Vegas, NV
2020.07 - Current
•Customer service
•time management
•Work as a team
•follow instructions
•comply with work policy and guidelines
Education
Master Of Management - Business Management
Wgu
6795 South Edmond Street Third Floor Las Vegas, NV05.2022
Graduate - Mechanics And Repairers
Clark High School
Clark, SD06.2020
Skills
- Service Management
- Staff Training
- Staff Scheduling
- New Employee Training
- Customer Communication
- Reporting and Presentation
- Maintaining Clean Work Areas
- Safe Work Practices
- Regulatory Compliance
- Job Description Development
- Job Assignments
- POS Transactions
- Directing Team Members
- Office Support
- Office Supplies and Inventory
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 19 staff members.
Additional Information
I like to work as hard as I can to push my limits, no task is too “hard” to handle
Languages
English, Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can’t feed a team with two pizzas, it’s too large
Jeff Bezos
Timeline
Manager on Duty
Kogi BBQ
2021.10 - Current
Server
Kogi BBQ
2020.07 - Current
Master Of Management - Business Management
Wgu
Graduate - Mechanics And Repairers
Clark High School
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