Francisco Santiago
Chesterfield,MO
Summary
Dedicated and bilingual professional with a Bachelor's in Kinesiology and extensive experience in customer service, leadership, and team management. Skilled in patient communication, organizational support, and anatomy knowledge, with a strong ability to adapt to clinical settings. Passionate about supporting patient care, promoting wellness, and assisting healthcare providers in delivering quality chiropractic treatment.
Overview
6
6
years of professional experience
Work History
Head Basketball Coach (Varsity Girls) / Assistant Coach (Varsity Boys)
Southwestern Educational Society
Mayagüez, Puerto Rico
01.2021 - 01.2023
- Designed and implemented training programs to improve athletic performance and team cohesion.
- Mentored student-athletes, fostering discipline, teamwork, and resilience.
- Collaborated with assistant coaches and school staff to ensure player safety and growth.
Customer Service Associate
Angie's Imports
Cabo Rojo, Puerto Rico
01.2020 - 01.2023
- Assisted clients in identifying products that best met their needs, ensuring satisfaction and repeat business.
- Developed excellent communication, conflict resolution, and active listening skills.
- Managed customer inquiries both in-person and by phone with professionalism and efficiency.
Assistant Manager
Antojitos de Mango
Mayagüez, Puerto Rico
01.2017 - 01.2020
- Collaborated directly with owners to oversee day-to-day operations, from production to payroll management.
- Supervised staff scheduling, inventory, and customer interactions to maintain high service standards.
- Strengthened organizational and leadership skills while balancing administrative and hands-on responsibilities.
Education
Bachelor's Degree - Kinesiology
University of Puerto Rico - Mayagüez
Mayagüez, Puerto Rico05-2023
Skills
- Anatomy knowledge
- Kinesiology
- Patient-centered care
- Administrative and office support
- Payroll
- Organizational skills
- Phone etiquette
- Customer and patient interaction
- Active listening
- Conflict management
- Bilingual communication
- Leadership and teamwork
- Problem solving
- Adaptability
- Fast learner
- Creativity
- Respectful
- Responsible
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head Basketball Coach (Varsity Girls) / Assistant Coach (Varsity Boys)
Southwestern Educational Society
01.2021 - 01.2023
Customer Service Associate
Angie's Imports
01.2020 - 01.2023
Assistant Manager
Antojitos de Mango
01.2017 - 01.2020
Bachelor's Degree - Kinesiology
University of Puerto Rico - Mayagüez
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