Francisco Santoyo
Sunnyvale
Summary
Dynamic and results-driven professional with experience as a Referee at Referee Training Academy, excelling in conflict resolution and teamwork. Proven ability to enhance service quality and maintain cleanliness in fast-paced environments. Skilled in cash handling and customer service, fostering positive relationships and ensuring safe playing conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Referee
Referee Training Academy
06.2022 - 08.2022
- Examined equipment for proper functionality and promoted safe playing conditions.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Resolved conflicts between players swiftly, restoring focus to game and minimizing disruptions.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Listened to player feedback and communicated with team captains to accurately resolve disputes.
Shift Leader
Taco Bell
03.2023 - 11.2025
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Restaurant Waiter
Crepevine
12.2025 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Science - Computer Networking
Mission College
Santa Clara, CA05-2026
Skills
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Memory retention
- Problem-solving
- Customer service
- Team collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Crepevine
12.2025 - Current
Shift Leader
Taco Bell
03.2023 - 11.2025
Referee
Referee Training Academy
06.2022 - 08.2022
Associate of Science - Computer Networking
Mission College