Francisco Sibrian
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Team Leader
Telus International
03.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Technical Support Engineer
Telus International
02.2024 - 03.2025
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Technical Support Representative
Telus International
12.2020 - 02.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Electricity -
Instituo Emiliani
05.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
People management
Problem-solving
Attention to detail
Task prioritization
Organizational skills
Adaptability and flexibility
Time management
Certification
Associate Cloud Engineer Certification
Timeline
Associate Cloud Engineer Certification
04-2027
Cloud Digital Leader Certification
08-2026
Team Leader
Telus International
03.2025 - Current
Technical Support Engineer
Telus International
02.2024 - 03.2025
Technical Support Representative
Telus International
12.2020 - 02.2024
Electricity -
Instituo Emiliani
05.2001 -