Francisco Sigala
San Diego,CA
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hardware Sales Associate
Home Depot
01.2023 - Current
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
- Met or exceeded individual sales goals consistently, contributing to the overall success of the store.
- Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
- Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Worked closely with store management to identify areas for improvement and implement strategies for increased sales performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Wood Department Manager
Floor And Decor
01.2021 - 02.2022
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Produce Department Manager
Sprouts Farmers Market Inc.
08.2015 - 11.2021
- Enhanced customer satisfaction by providing exceptional product quality and freshness.
- Streamlined department processes for increased efficiency and productivity.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Collaborated with store management to achieve overall store goals and targets.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Fostered a positive work environment, leading to high employee morale and retention.
- Managed department budget, optimizing expenses for maximum return on investment.
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
- Coordinated with other departments for cross-merchandising opportunities, increasing visibility of produce offerings throughout the store.
- Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
- Led team meetings to communicate updates on company policies or initiatives while promoting open dialogue among staff members for continuous improvement.
- Assisted customers with produce questions.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Coached and mentored new team members.
- Selected items for specials and marked down items to reduce losses.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Maintained produce area and kept produce storage area clean and sanitary.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Trimmed, washed and bundled produce.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Priced produce to achieve margin and sales goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepared annual budgets with controls to prevent overages.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Science - HVAC
UEI College
Chula Vista, CA11.2023
High School Diploma -
Point Loma High School
San Diego, CA06.2014
Skills
- Equipment Demonstration
- Upselling
- Display Maintenance
- Project Support
- Customer Relationship Management
- Adaptability
- Decision Making
- Inventory Management
- Attention to Detail
- Team Collaboration
- Networking Knowledge
- Goal Orientation
Certification
EPA 608 Certification , accomplished at UEI College 2023
Languages
English
Native or Bilingual
Timeline
Hardware Sales Associate
Home Depot
01.2023 - Current
Assistant Wood Department Manager
Floor And Decor
01.2021 - 02.2022
Produce Department Manager
Sprouts Farmers Market Inc.
08.2015 - 11.2021
Associate of Science - HVAC
UEI College
High School Diploma -
Point Loma High School
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