Francisco Solano
Cathedral City,CA
Summary
Accomplished Assistant Manager skilled at building at an environment of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and making sales targets. Motivational leader skilled at building relationships with customers, employees and PROvidors.
Overview
4
4
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
05.2022 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among our customers.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
Front End Supervisor
Lowes Home Improvment
12.2021 - 05.2022
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored associates for better performance, leading to higher levels of productivity and job satisfaction.
Specialty Department Supervisor
Lowes Home Improvment
06.2021 - 12.2021
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Trained team members in successful strategies to meet company and associate sales targets.
Flooring Sales Specialist
Lowes Home Improvment
10.2020 - 06.2021
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Education
Bachelor of Science - Information Technology Project Management
Louisiana State University
Baton Rouge, LA06.2026
Skills
- Team Management
- Task Delegation
- Employee Coaching and Mentoring
- Customer Service
- Issue Resolution
- Business Administration
- Customer Relations
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
05.2022 - Current
Front End Supervisor
Lowes Home Improvment
12.2021 - 05.2022
Specialty Department Supervisor
Lowes Home Improvment
06.2021 - 12.2021
Flooring Sales Specialist
Lowes Home Improvment
10.2020 - 06.2021
Bachelor of Science - Information Technology Project Management
Louisiana State University
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