Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Soto

Little Rock,AR

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Arkansas Children's Hospital
03.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Clerk

USPS
04.2020 - 08.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.

Merchandiser

Target
08.2019 - 03.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to determine best placement for merchandise displays.

Guest Advisor

Petco
08.2018 - 05.2019
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques.

Education

GED -

Adult Learning Center
Fairbanks, AK
09.2015

Skills

  • Electronic Health Records Systems
  • Demographics Information
  • Insurance Company Knowledge
  • Customer Satisfaction
  • Team Leadership
  • Patient Registration
  • Patient Admission
  • Money Handling

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Arkansas Children's Hospital
03.2023 - Current

Clerk

USPS
04.2020 - 08.2021

Merchandiser

Target
08.2019 - 03.2021

Guest Advisor

Petco
08.2018 - 05.2019

GED -

Adult Learning Center

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Francisco Soto