Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Francisco Torres

San Antonio,TX

Summary

Dynamic Area Director with a proven track record at Pizza Hut, excelling in leadership and operations management. Successfully drove year-over-year growth through strategic planning and effective team building. Expertise in P&L management and customer relations, fostering loyalty and satisfaction while enhancing employee development and performance metrics.

Results-oriented professional bringing extensive experience in regional managementconsistently delivering operational excellence and strategic growth. Proven track record of fostering team collaboration and implementing effective solutions to meet evolving business needs. Known for strong leadershipadaptabilityand commitment to achieving outstanding results.

Experienced with regional operational management, focused on driving performance and growth. Utilizes strategic planning and leadership to enhance team productivity and operational efficiency. Track record of fostering collaborative environment and achieving significant business goals.

Overview

8
8
years of professional experience

Work History

Delivery Driver / Manager Trainee

Dominos Pizza Inc.
07.2024 - Current
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
  • Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.

Area Director

Flynn Group / Pizza Hut
09.2023 - 03.2024
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
  • Established strong relationships with key stakeholders, improving client satisfaction and driving repeat business.
  • Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
  • Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
  • Built strong partnerships with external vendors and suppliers, negotiating favorable terms that contributed to long-term cost savings for the company.
  • Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
  • Developed high-performing teams through strategic recruitment, training, and performance management efforts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Area Coach

Endeavor Enterprises / Pizza Hut
07.2021 - 09.2023
  • Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
  • Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
  • Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
  • Achieved consistent sales growth by setting clear expectations and providing support to store managers.
  • Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
  • Fostered a positive work environment by promoting open communication and team collaboration.
  • Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
  • Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
  • Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
  • Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
  • Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
  • Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
  • Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
  • Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
  • Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
  • Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

General Manager

Desert De Oro Foods / Kentucky Fired Chicken
03.2017 - 05.2022
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Education

GED - Basics

Southwest High School
San Antonio, TX
08.1993

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Training and development
  • Goal setting
  • Verbal and written communication
  • P&L management
  • Schedule management
  • Client relations
  • Performance analysis
  • Budget administration
  • Budget analysis
  • Bilingual
  • Sound judgment
  • Operations oversight
  • Recruitment
  • Performance evaluations
  • Employee development
  • Deadline oriented

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Driver / Manager Trainee

Dominos Pizza Inc.
07.2024 - Current

Area Director

Flynn Group / Pizza Hut
09.2023 - 03.2024

Area Coach

Endeavor Enterprises / Pizza Hut
07.2021 - 09.2023

General Manager

Desert De Oro Foods / Kentucky Fired Chicken
03.2017 - 05.2022

GED - Basics

Southwest High School

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Francisco Torres