Francisco Touzet
Malaga
Summary
Handle all types of customer service requirements in automotive environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Tilgmans Used Autoparts
04.2025 - Current
- Operated delivery vehicles while adhering to traffic regulations and company policies.
- Assisted in loading and unloading packages to ensure timely dispatch.
- Maintained accurate delivery logs for tracking purposes and accountability.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Adapted quickly to changing routes and schedules, enhancing overall delivery efficiency.
- Collaborated with team members to optimize delivery processes and improve service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected load security and checked for damages.
- Filled out load paperwork and DOT-mandated log books.
- Learned safety protocols for efficient and secure delivery operations.
Automotive Shop Manager
Ikonik Performance
09.2017 - 08.2023
- Managed daily shop operations to ensure efficient workflow and customer service.
- Trained staff on product knowledge and customer interaction techniques.
- Implemented inventory management practices to maintain stock levels.
- Assisted in visual merchandising to enhance product displays and promotions.
- Coordinated service scheduling and estimates for customers, ensuring timely and efficient operations.
- Communicated effectively with technicians to clarify service requirements and enhance workflow efficiency.
- Developed and maintained customer relationships, resulting in improved satisfaction and retention rates.
- Analyzed service reports to identify trends, informing decision-making for future operational strategies.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Mitchell and shop monkey database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Service Technician
Pure Aire
01.2012 - 09.2017
- Diagnosed and repaired HVAC systems to ensure optimal performance and client satisfaction.
- Conducted routine maintenance on air quality equipment, enhancing operational reliability and efficiency.
- Trained junior technicians in installation procedures and equipment troubleshooting techniques.
- Collaborated with engineering team to implement process improvements for service delivery.
- Managed service calls, prioritizing tasks to meet customer needs effectively and timely.
- Developed detailed reports on service activities, ensuring accurate documentation for compliance purposes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06-2002
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Problem-solving
- Loading and unloading
- Clean driving record
- Heavy lifting
- Order picking and processing
- Delivery scheduling
- Forklift operation
- Commercial driving
- Route logs
Timeline
Delivery Driver
Tilgmans Used Autoparts
04.2025 - Current
Automotive Shop Manager
Ikonik Performance
09.2017 - 08.2023
Service Technician
Pure Aire
01.2012 - 09.2017
High School Diploma -
Sarasota High School