Francisco Van De Velde
Buenos Aires
Summary
I am a proactive individual, accustomed to working under pressure and delivering quick, effective solutions. I am resolute, maintain a positive attitude, and excel at problem-solving. With experience in customer service and systems management, I am skilled in using programming tools such as PowerShell and Python to automate processes and enhance workflow effectiveness.
Overview
12
12
years of professional experience
Work History
Analist
JPMORGAN CHASE
07.2022 - Current
- Provide quick and effective solutions to United States bankers.
- Develop new procedures to address and resolve operational challenges.
- Learn and master various banking applications to support team objectives.
- Analyze financial programs to distinguish between technical and policy-related issues.
- Implement automation and artificial intelligence tools to streamline processes, enhance team performance, and facilitate daily tasks.
- Design and deploy custom programs that improve global team efficiency and simplify workflows.
Supervisor
PROIOS
03.2023 - 07.2023
- My responsibilities consisted of quoting and organizing the client's order, filling out the customs papers, coordinating the delivery of merchandise with the itineraries of the ships.
- This experience consolidated my multi-tasking skills since scheduling orders for several ships in different ports was challenging.
- Proios was international Naval Proio is a company that offers ship repair services and supplies to merchant ships.
Supervisor
MANUEL TIENDA LEÓN
12.2017 - 12.2020
- Initially, I performed tasks in the Customer Service sector, with high exposure as a Bilingual (Spanish / English) Call Center Representative.
- Afterwards, I got to handle trainings for internal employees, management of logistics systems and its solutions for a company based in the United States.
- Moreover, I learned about the payroll system and the internal and external invoicing of the company regarding accounting policies.
- During those years I worked as Group Coordinator for special events, such as the 'Buenos Aires City Youth Olympic Games' in 2018 and in the cruise season.
Technical Support
INTERSIS
03.2014 - 11.2017
- Technical Support Assistant- Customer Service.
- Record of incidents presented by customers within system operations.
- Debugging and installation of operating systems.
- Explanation of system manuals developed by the company.
Education
Bachelor Degree - Tourism and Hospitality
Argentine University of Enterprise
Buenos Aires01.2021
Skills
- PowerShell
- Python
- JavaScript
- Excel
- Microsoft Word
LANGUAGES
Spanish
English
Portuguese
INTERESTS
Technical Support Assistant- Customer Service., Record of incidents presented by customers within system operations., Debugging and installation of operating systems., Explanation of system manuals developed by the company.
Timeline
Supervisor
PROIOS
03.2023 - 07.2023
Analist
JPMORGAN CHASE
07.2022 - Current
Supervisor
MANUEL TIENDA LEÓN
12.2017 - 12.2020
Technical Support
INTERSIS
03.2014 - 11.2017
Bachelor Degree - Tourism and Hospitality
Argentine University of Enterprise