Francisco Van De Velde
Buenos Aires
Summary
I am a proactive individual, accustomed to working under pressure and delivering quick, effective solutions. I am resolute, maintain a positive attitude, and excel at problem-solving. With experience in customer service and systems management, I am skilled in using programming tools such as PowerShell and Python to automate processes and enhance workflow effectiveness.
Overview
12
12
years of professional experience
Work History
Analist
JPMORGAN CHASE
Caba
07.2022 - Current
- Provide quick and effective solutions to United States bankers.
- Develop new procedures to address and resolve operational challenges.
- Learn and master various banking applications to support team objectives.
- Analyze financial programs to distinguish between technical and policy-related issues.
- Implement automation and artificial intelligence tools to streamline processes, enhance team performance, and facilitate daily tasks.
- Design and deploy custom programs that improve global team efficiency and simplify workflows.
Supervisor
PROIOS
Caba
03.2023 - 07.2023
- My responsibilities consisted of quoting and organizing the client's order, filling out the customs papers, coordinating the delivery of merchandise with the itineraries of the ships.
- This experience consolidated my multi-tasking skills since scheduling orders for several ships in different ports was challenging.
- Proios was international Naval Proio is a company that offers ship repair services and supplies to merchant ships.
Supervisor
MANUEL TIENDA LEÓN
CABA
12.2017 - 12.2020
- Initially, I performed tasks in the Customer Service sector, with high exposure as a Bilingual (Spanish / English) Call Center Representative.
- Afterwards, I got to handle trainings for internal employees, management of logistics systems and its solutions for a company based in the United States.
- Moreover, I learned about the payroll system and the internal and external invoicing of the company regarding accounting policies.
- During those years I worked as Group Coordinator for special events, such as the 'Buenos Aires City Youth Olympic Games' in 2018 and in the cruise season.
Technical Support
INTERSIS
CABA
03.2014 - 11.2017
- Technical Support Assistant- Customer Service.
- Record of incidents presented by customers within system operations.
- Debugging and installation of operating systems.
- Explanation of system manuals developed by the company.
Education
Bachelor Degree - Tourism and Hospitality
Argentine University of Enterprise
Buenos Aires01.2021
Skills
- PowerShell
- Python
- JavaScript
- Excel
- Microsoft Word
LANGUAGES
Spanish
English
Portuguese
INTERESTS
Technical Support Assistant- Customer Service., Record of incidents presented by customers within system operations., Debugging and installation of operating systems., Explanation of system manuals developed by the company.
Timeline
Supervisor
PROIOS
03.2023 - 07.2023
Analist
JPMORGAN CHASE
07.2022 - Current
Supervisor
MANUEL TIENDA LEÓN
12.2017 - 12.2020
Technical Support
INTERSIS
03.2014 - 11.2017
Bachelor Degree - Tourism and Hospitality
Argentine University of Enterprise