Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Francisco Vasquez-Silva

Largo,US

Summary

Proven leader in maintenance management, excelling in operations and project management at Volante, where I significantly enhanced customer satisfaction and safety standards. Expert in staff supervision and employee scheduling, I foster strong team dynamics and drive efficiency. Achieved notable tenant satisfaction through swift maintenance responses, demonstrating exceptional CRM and team motivation skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager Of Maintenance

Volante
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Conducted regular facility inspections to maintain a clean, safe, and welcoming environment for residents and their families.
  • Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
  • Achieved high levels of tenant satisfaction by responding quickly to maintenance requests and concerns.

Assistant Manager

Woody's Wash Shack
08.2020 - 06.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager of Maintenance

Grand Villa Assisted Living
04.2013 - 12.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Inspected equipment, completed routine maintenance.
  • Carried out preventative maintenance, keeping tools and machinery functional.

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Project management abilities
  • Team motivation
  • Staff Supervision
  • Employee Scheduling

Certification

CPR Certified

Timeline

Assistant Manager Of Maintenance

Volante
06.2023 - Current

Assistant Manager

Woody's Wash Shack
08.2020 - 06.2023

Assistant Manager of Maintenance

Grand Villa Assisted Living
04.2013 - 12.2017
Francisco Vasquez-Silva