Francisco Zabala
Mesquite,TX
Summary
Professional with extensive experience in policy analysis and organizational management, developed at State Farm and John Jinuntuya State Farm Agency. Skilled in underwriting services, with a strong focus on risk assessment and policy management. Proven ability to collaborate effectively, adapt to changing environments, and deliver measurable results. Expertise in data analysis, customer service, and problem-solving, ensuring high standards and efficiency in all operations.
Overview
18
18
years of professional experience
Work History
Underwriting Service Assistant
State Farm
04.2017 - Current
- Work alongside personal auto insurance underwriters to assess risks in within auto households.
- Resolve auto policy changes, customer data entry, household evaluation, process various types of payments.
- Process raw new auto applications while assessing statistical data, reports, and customer information.
- Work closely with State Farm agents to manage auto policy changes in a timely manner.
- Work complex level cases that require a specifically level of knowledge within the auto underwriting department.
Sales Associate
John Jinuntuya State Farm Agency
01.2014 - 04.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated business each and every day whether it be through cold calling, referrals, walk-in customers, or marketing.
- Met sales goals each and every month to generate a bigger book of business for the agency.
- Processed payments and policy change transactions, per clients requests.
- Strategized with our office team to help each and every associate reach their sales goals every month.
General Manager
TitleMax Title Loans
03.2012 - 01.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
RadioShack
10.2011 - 03.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Assistant Manager
Lids Hat World
11.2007 - 03.2010
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Business Management
Dallas College
Dallas, TXHigh School Diploma -
Dr. Ralph H. Poteet High School
Mesquite, TX05.2007
Skills
- Data interpretation and analysis
- Policy administration and analysis
- Research and organizational skills
- Administrative support and task prioritization
- Records management and project coordination
- Performance monitoring and goal setting
- Adaptability and analytical thinking
- Data entry efficiency
Languages
Spanish
Native or Bilingual
Software
Microsoft Office
, 4, FluentTimeline
Underwriting Service Assistant
State Farm
04.2017 - Current
Sales Associate
John Jinuntuya State Farm Agency
01.2014 - 04.2017
General Manager
TitleMax Title Loans
03.2012 - 01.2014
Assistant Manager
RadioShack
10.2011 - 03.2012
Assistant Manager
Lids Hat World
11.2007 - 03.2010
High School Diploma -
Dr. Ralph H. Poteet High School
Business Management
Dallas College
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