Francisco A. Jimenez
Douglas,Arizona
Summary
Dynamic leader with extensive experience at Walmart, specializing in strategic planning and operations management. Proven ability to enhance team productivity and workplace safety through effective performance monitoring and coaching. Successfully led a team of 15 to achieve operational excellence and high levels of customer satisfaction by fostering collaboration and focusing on key performance indicators. Expertise in task delegation and employee training contributes to consistent achievement of organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Stocking 2 Team Lead / Hourly Manager
Walmart
Douglas, AZ
04.2011 - Current
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Implemented strategic plans to enhance team performance and productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Delegated tasks appropriately according to individual skill sets.
- Promoted to leadership position due to strong work ethic.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Recruited and hired qualified candidates to fill open positions.
- Provided mentorship and training to improve skills and efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a team of 15 employees, guaranteeing consistent productivity.
- Established processes to ensure efficient workflow throughout the organization.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handled upkeep of equipment to prevent operational downtime.
- Operated a variety of machinery and Power Lifting Equipment safely and efficiently.
Volunteer Firefighter
Sunnyside Fire Department
Douglas , Az
11.2011 - 12.2012
- Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
- Inspected and maintained firefighting gear to ensure proper functioning.
- Controlled and extinguished fires using manual and power equipment.
- Communicated with other members of the team to coordinate activities at a scene.
- Responded to fire and safety-related emergency calls in local area.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Child Care Worker II
Vision Quest
Elfrida , Arizona
01.2010 - 08.2011
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Reported any concerning behaviors or issues to supervisors immediately.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Administered first aid when necessary or requested by parents and guardians.
- Implemented required anger management course.
- Followed strict confidentiality policies when discussing sensitive information about families.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Facilitated group activities designed to promote socialization among peers.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained a safe environment for children by following health standards.
- Supervised and monitored the safety of children in my care.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Established daily routines that provided consistency for the children in my care.
- Developed and implemented lesson plans and activities for children of various ages.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated transportation and was responsible for children needing medical assessments, Dr. appointments, court appearances and off property activities such as school field trip and going to the park or library.
- Escorted children to school and assisted their teacher with their studies.
- Followed a Native American inspired program that included a sweat lodge and a community circle implementing open communication.
Call Center Representative
ACT
Douglas, Arizona
06.2009 - 12.2009
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored customer service queues to ensure all requests were handled promptly and efficiently.
- Analyzed data from various sources to identify trends in customer service needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Responded to incoming calls from customers with accurate and helpful information.
- Promoted available products and services to customers during service, account management and order calls.
Shift Lead / Installer
Tucson Rolling Shutters
Tucson , AZ
06.2000 - 05.2009
- Operated, repaired and maintained automated/nematic manufacturing equipment such as a plotting table, 10 headed drill press, 36" retractable radial saw a 45' mat assembly machine and a Radio Frequency (FR) Welder
- Implemented lean manufacturing principles to minimize waste and increase efficiency.
- Contributed to new plant startup and implementation of processes to convert a 3,000' shop into an 11,000' manufacturing facility.
- Managed day-to-day operations including scheduling shifts, assigning tasks, monitoring progress.
- Identified areas of improvement within existing processes or systems for increased efficiency.
- Built rapport with international business contacts, overseas suppliers and equipment manufacturers in France, Spain, Germany and Mexico.
- Trained new employees on safety protocols and company standards.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Measured and marked surfaces to ensure accurate installation of rolling shutters.
- Performed routine maintenance checks on installed units as needed.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Installed new components or replaced defective parts to restore functionality.
- Cleaned up work area after completing each job to maintain a professional appearance.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Communicated with customers throughout the entire process including consultation and delivery and installation stages.
- Repaired damaged or malfunctioning roller shutters when required.
- Assembled components such as tracks, brackets, boxes, locks, motors, springs and guides.
- Tested installed units for proper functioning prior to completion of job.
- Connected wiring from motors to power source in accordance with safety regulations.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Real Estate Assistant
Jones Realestate
Dougals, AZ
01.2000 - 06.2000
- Provided administrative support to real estate team, including data entry and file management.
- Handled incoming calls and correspondence related to real estate inquiries.
- I took measurements of newly listed homes for accurate square footage and photos to assess the condition of the home and repairs needed.
Sales Associate
Checker Auto Parts
Douglas, Arizona
01.1999 - 05.2000
- Looked up automotive parts for sale, pricing and availability
- Organized stockroom shelves according to size, color or style.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Handled returns and exchanges according to company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
- Completed day-to-day duties accurately and efficiently.
- Delivered automotive parts to local commercial businesses.
Cashier
Walmart
Douglas , Az
02.1997 - 05.1998
- Worked closely with front-end staff to assist customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
Office Assistant
H & R Block Tax Services
Douglas , AZ
01.1997 - 05.1997
- Copied tax returns.
- Organized and filed tax returns for H&R Block's records.
- I prepared tax returns for customer pickup.
Construction Worker
Byrd's Sheet Metal and Constructin
Douglas , AZ
05.1996 - 08.1996
- Performed demanding physical work over extended periods and modeled positive attitude.
- Mixed concrete, mortar and other materials to prepare building material.
- Measured distances accurately using tape measures or laser measuring devices.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Education
Real Estate
Cochise College
Douglas, AZSkills
- Performance monitoring
- Task delegation
- Attention to detail
- Coaching and mentoring
- Employee training
- Key performance indicators
- Strategic planning
- Operations management
- Workplace safety
- Employee evaluation
- Customer focus
Affiliations
- Cooking
- Backyard mechanic
- Playing guitar
- Racquet ball
Accomplishments
- Promoted several times throughout my working career while always maintaining a management, supervisor or lead position
- Consistency completed various projects, weather solo or a team of 20+
- Volunteer Fire Fighter.
- Selected to go to Walmart Corporate Office for 1 week to attend their annual share holder meeting.
- Graduated from Douglas High School, Class of '98. Once a Bulldog....Always a Bulldog.
Certification
- CPR certified
- Power Lifting Equipment Trainer and Operator
- Completed course in Wild Fire Training
- Certified Child Care Worker II
Languages
English
Professional
Spanish
Limited
Church Duties @ Seventh-Day Adventist Church
- Member since 1989
- From 1990-2000 I participated in various capacities such as Youth Bible Teacher (ages 6-12), Jr. Decan, Director of Youth Activities.
Devoted Father
- I am very proud to have a 19 year old son attending Cochise Collage with a passion for Culinary and an ear for guitar and a 15 year old daughter attending Douglas High School with an artistic flare, a love for animals and caring for others. From their birth to this very day I have always been a presents in my children's lives. Through life's victories and challenges I am please to say we have all maintained a close relationship and strong bond.
References
- Franzuha Byrd
Chief Information Officer
(571) 758-8535
- Roberto Encinas
Retired-City of Douglas Electrician
(520) 456-5409
- Sylvia Gomez
Retired-Social Worker
(520) 368-1770
- Juan Gomez
Retired-Social Worker/Labor Force Supervisor
(520) 368-1771
- Jerry Gonzalez
Chief Information Officer
(760) 644-8187
- Ana Martinez
Developmental Special Instructor
(520) 456-4642
- Rosa Jimenez-Mother
(520)508-2227
- Francisco Jimenez-Father
(520) 934-1051
Timeline
Volunteer Firefighter
Sunnyside Fire Department
11.2011 - 12.2012
Stocking 2 Team Lead / Hourly Manager
Walmart
04.2011 - Current
Child Care Worker II
Vision Quest
01.2010 - 08.2011
Call Center Representative
ACT
06.2009 - 12.2009
Shift Lead / Installer
Tucson Rolling Shutters
06.2000 - 05.2009
Real Estate Assistant
Jones Realestate
01.2000 - 06.2000
Sales Associate
Checker Auto Parts
01.1999 - 05.2000
Cashier
Walmart
02.1997 - 05.1998
Office Assistant
H & R Block Tax Services
01.1997 - 05.1997
Construction Worker
Byrd's Sheet Metal and Constructin
05.1996 - 08.1996
Real Estate
Cochise College
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