Francisco David Guevara
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flex Agent
Pondera
01.2023 - 01.2024
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Forklift Driver
Lime
06.2022 - 12.2022
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed cycle counts and monthly inventory.
Housekeeping Assistant
ABM Industries
06.2021 - 06.2022
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Provided extraordinary customer service to clients.
Warehouse Lead
Choura Events
05.2017 - 04.2019
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Compared received packages against shipping documents.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Monitored performance and safety practices of 2 person warehouse staff
Food Delivery Driver/Restaurant Team Member
Green Peas Casual Food
10.2015 - 05.2017
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated POS systems to accurately process customer purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Canvasser
Remodel USA
03.2015 - 09.2015
- Increased sales leads by implementing effective canvassing strategies and engaging with potential customers.
- Enhanced customer satisfaction by addressing inquiries and providing relevant product information.
- Strengthened brand reputation by delivering exceptional customer service during all interactions.
- Collaborated with sales team members to share best practices and improve overall performance.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Driver
Uber
10.2014 - 03.2015
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Increased productivity by assisting in loading/unloading vehicles when necessary, and expedited delivery process.
Delivery Courier
Pro Courier
02.2014 - 10.2014
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Food Runner/ Table Busser
Patina Restaurant Group
09.2012 - 05.2014
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to very pleasant atmosphere for patrons.
- SEASONAL- Worked Two Seasons
Cashier, Cook, Delivery Driver, Manager Trainee
Shakeys
04.2006 - 05.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined checkout process for increased efficiency and reduced waiting times
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
Education
High School Diploma -
Abrahm Freidman Occupational Center
Los Angeles, CA02.2011
No Degree -
Los Angeles Trade Technical College
Los Angeles, CASkills
- Basic Computer Skills
- Microsoft Office
- Windows Powershell
- Multitasking Abilities
- Good Telephone Etiquette
- Problem-Solving
- Dependable and Responsible
- Data Entry
- Self-Directed
- Remote Office Availability
- Time Management
- Written Communication
Certification
- Licensed Forklift Driver
- Adult & Pediatric First Aid CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Flex Agent
Pondera
01.2023 - 01.2024
Warehouse Forklift Driver
Lime
06.2022 - 12.2022
Housekeeping Assistant
ABM Industries
06.2021 - 06.2022
Warehouse Lead
Choura Events
05.2017 - 04.2019
Food Delivery Driver/Restaurant Team Member
Green Peas Casual Food
10.2015 - 05.2017
Canvasser
Remodel USA
03.2015 - 09.2015
Driver
Uber
10.2014 - 03.2015
Delivery Courier
Pro Courier
02.2014 - 10.2014
Food Runner/ Table Busser
Patina Restaurant Group
09.2012 - 05.2014
Cashier, Cook, Delivery Driver, Manager Trainee
Shakeys
04.2006 - 05.2012
High School Diploma -
Abrahm Freidman Occupational Center
No Degree -
Los Angeles Trade Technical College
- Licensed Forklift Driver
- Adult & Pediatric First Aid CPR/AED
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