Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francisco (Frank) Garcia

Hays,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Retail

Union Catering Company
07.2023 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Responsible for all recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.

Kitchen Manager

Golden Q
10.2016 - 06.2023
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Hired and managed entire kitchen staff.

Education

Superior High School
Superior, NE
05.2014

Skills

  • Adaptability
  • Cross-functional Collaboration
  • Profit Maximization
  • Strategic Planning
  • Vendor Negotiation
  • Analytical Thinking
  • Attention to Detail
  • Problem Solving
  • Team Leadership
  • Employee Development
  • Decision-Making

Certification

  • Manager, ServSafe - 12/2023-12/2028

Timeline

Director of Retail

Union Catering Company
07.2023 - Current

Kitchen Manager

Golden Q
10.2016 - 06.2023

Superior High School

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Francisco (Frank) Garcia