Francisco Giovanni Cuevas Sainz
San Jose,CA
Summary
Highly motivated and friendly customer service professional with experience in talent acquisition and administrative functions. Organized and thoughtful, can prioritize tasks for on-time completion. Fluent in English and Spanish, with some knowledge of French.
Overview
9
9
years of professional experience
Work History
Human Resources Coordinator
FOOD + COMPASS BY GOOGLE
Mountain View, CA
10.2021 - 09.2023
- Collaborated with recruitment and HR professionals to achieve hiring goals through local job fairs and outreach.
- Reviewed over 500 candidates and contacted qualified individuals to schedule interviews.
- Managed communication regarding employee orientation.
- Onboarded new employees into HR and payroll systems.
- Explained human resources policies and procedures to employees and explained enrollment for benefits.
Barista Trainer
Apple Corporation
Cupertino, Ca , United States
07.2018 - 08.2020
- Greeted customers at the front counter, answering questions and inputting specialty coffee orders into the POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Inspected freezers and refrigerators before each shift to check temperature levels, verifying proper functionality.
- Trained workers in food preparation, cash handling, and cleaning roles to facilitate restaurant operations.
Sales Recruiter
Uber
San Francisco , United States
10.2016 - 07.2018
- Contacted all job applicants to inform them of their application status, onboarding those who were hired.
- Defined recruitment quotas, developed marketing budgets, and maintained staffing levels to achieve recruitment goals.
- Achieved sales goals by implementing targeted selling strategies for new team members.
Barista Trainer
Starbucks
Milpitas , United States
10.2014 - 06.2016
- Supported store managers with recruiting, interviewing, and hiring baristas.
- Provided personalized instruction to match the personal strengths, background, and learning style of each employee.
- The store achieved high customer satisfaction scores and social media reviews.
Education
De Anza College
Cupertino, CA10.2018
High School Diploma -
Latino College Preparatory Academy
San Jose, CA06.2014
Skills
- Employee Management and Training
- Team Development
- Recruiting and Human Resources Operations
- Call center experience
- Adaptive team player
- Customer Service Oriented
- Event Planning
- Highly Respected in Team Environments
- Espresso Machine Operations
Languages
Spanish, English
First Language
Spanish
Native/ Bilingual
English
Advanced
C1
Accomplishments
- Promoted to Barista Trainer after only six months with Apple.
- Exceeded recruitment goals with Uber, hiring and mentoring twice the weekly requirement.
Additional Information
I am seeking a full-time position where I can use the skills I have learned from my experience in customer service, sales, and Human Resources. I am looking for a job that offers a more significant challenge, increased benefits to myself, and the opportunity to help the company advance efficiently and productively.
Timeline
Human Resources Coordinator
FOOD + COMPASS BY GOOGLE
10.2021 - 09.2023
Barista Trainer
Apple Corporation
07.2018 - 08.2020
Sales Recruiter
Uber
10.2016 - 07.2018
Barista Trainer
Starbucks
10.2014 - 06.2016
De Anza College
High School Diploma -
Latino College Preparatory Academy
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