Summary
Overview
Work History
Education
Skills
Languages
Customer Care
Timeline
Generic

Francisco Israel Ochoa

Borrego Springs,CA

Summary

Dynamic leader with a proven track record at DAP Health, excelling in conflict resolution and fostering strong stakeholder relationships. Expert in partnership development and operations management, I've driven initiatives that enhanced service delivery and team performance. Skilled in coaching and mentoring, I empower teams to exceed in customer service and achieve organizational goals. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

17
17
years of professional experience

Work History

Manager

DAP Health
Tharmal
03.2015 - Current
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted performance reviews for team members.
  • Ensured compliance with regulatory requirements and industry standards.
  • Fostered a positive and productive work environment, enabling staff to reach their full potential and deliver exceptional customer service and health care to the community.

Outreach Manager

Borrego Health
Borrego Springs, CA
01.2008 - 03.2015
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Facilitated meetings among stakeholders to discuss relevant issues or topics of interest.
  • Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
  • Fostered strong relationships with school districts, churches, and local farming communities across Riverside, San Diego, and San Bernardino counties.

Education

High School Diploma -

Borrego Springs High School
Borrego Springs
06-1994

Some College (No Degree) - Administration of Justice

Imperial Valley College
Imperial, CA

Skills

  • Marketing
  • Partnership development
  • Staff training and development
  • Relationship building
  • Employee onboarding
  • Clear communication
  • Policy and procedure development
  • Customer service
  • Conflict resolution
  • Budget control
  • Business administration
  • Operations management
  • Coaching and mentoring
  • Recruiting and interviewing
  • Disciplinary techniques
  • Complex Problem-solving
  • Decision-making
  • Time management
  • Work prioritization

Languages

Spanish
Professional

Customer Care

  • Passionate about positive patient experiences
  • Very involved with our community
  • Teamwork driven individual

Timeline

Manager

DAP Health
03.2015 - Current

Outreach Manager

Borrego Health
01.2008 - 03.2015

High School Diploma -

Borrego Springs High School

Some College (No Degree) - Administration of Justice

Imperial Valley College
Francisco Israel Ochoa