Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Francisco J. Dubrocq

Summary

Accomplished General Manager with a proven track record at Chipotle Mexican Grill, enhancing operational efficiency and driving growth. Skilled in leadership and operations management, adept at fostering team unity and optimizing inventory control. Achieved significant improvements in customer retention and satisfaction through strategic vision and effective problem resolution.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Poppos Taqueria
01.2022 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.

General Manager

Chipotle Mexican Grill
09.2011 - 10.2021
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Education

Bachelor of Science - Business Administration

Florida International University
Miami, FL
09-2019

High School Diploma -

Barbara Goleman
Miami, FL
09-2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Staff management
  • Customer relations
  • Inventory control
  • Training and development
  • Labor cost controls
  • Customer retention

Accomplishments

  • Supervised team of 40 staff members.
  • Achieved 98% by completing Ecosure Evaluation with accuracy and efficiency.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Resolved product issue through consumer testing.

Certification

  • ServSafe Food Handler's Certification
  • Project Management Professional (PMP)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager

Poppos Taqueria
01.2022 - Current

General Manager

Chipotle Mexican Grill
09.2011 - 10.2021

Bachelor of Science - Business Administration

Florida International University

High School Diploma -

Barbara Goleman

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Francisco J. Dubrocq