Francisco Javier Martinez Germany

• Operations: managed the direct and reverse logistic, assuring the ontime and tracking of the deliveries. Strong work team with the warehouse and their processes.
• Digital Projects: continuous improvement projects in the different systems involved in sales and post-sales.
• Customer experience: in charged of the client's satisfaction in their journey in sales and post sales. Omni-channel experience between stores and ecommerce in the post sales.
• OMS: Responsible of configurations, improvements and general OMS functioning.

Owner and co-founder of Los Fundadores restaurant. Responsible from the definition of this new gastronomic experience through the construction of the restaurant, the marketing strategy, recruitment, supplier sourcing and sales analysis.

• Implementation and support of the company's main commercial projects to increase productivity and decrease expenses in the stores.
• Preparation of the company's sales and remuneration budget.
• Responsible of the operational systems, such as datawarehouse, hyperion, WFM, KPI dashboards, for the control of expenses and sales.
• In charged of the store's inventory planning and execution.

• Creation of a new extended warranty sales and post-sales model for electronic items.
• Extended warranty's sales, budget and profit follow up.
• In charged of client's satisfaction with the store experience.

• Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.