Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Javier Padilla

Chula Vista,CA

Summary

Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

8
8
years of professional experience

Work History

Fullfillment Associate

Amazon.Inc
09.2021 - Current
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Logistics Associate

Express
12.2019 - 03.2021
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Developed strategies to optimize utilization of available resources.
  • Registered vendors and customers on database to maintain updated roster.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Updated and maintained databases to track shipments and inventory.
  • Generated documentation and information required for customer shipments.

Customer Service Representative

Ross Dress For Less
08.2015 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

San Ysidro High School
San Diego, CA
07.2013

Skills

  • Order Picking Skills
  • Corrective Containment
  • Data Accuracy
  • Quality Assurance and Control
  • Excellent Communication
  • Exceptional Time Management Skills
  • Organization and Categorization
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fullfillment Associate

Amazon.Inc
09.2021 - Current

Logistics Associate

Express
12.2019 - 03.2021

Customer Service Representative

Ross Dress For Less
08.2015 - 12.2019

High School Diploma -

San Ysidro High School

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Francisco Javier Padilla