Francisco Garcia
Lewiston,USA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding [Industry] targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manufacturing Production Supervisor First Shift
Panolam
06.2022 - 10.2024
- Resolved issues quickly to maintain productivity goals
- Established clear priorities and production quality standards
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents
- Evaluated team member performance regularly to identify and resolve productivity concerns
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays
- Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines
- Trained staff of direct labor employees to perform assembly and manufacture of specified products
- Participated in strategic planning sessions with senior management to identify growth opportunities and align production capabilities with company objectives
- Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace
- Implemented cost-saving measures by identifying opportunities for energy conservation and waste reduction throughout the facility
- Spearheaded employee development initiatives by conducting regular performance reviews, setting achievable goals, and providing support for professional growth opportunities
- Reduced equipment downtime through proactive maintenance planning, scheduling routine checkups, and troubleshooting issues as they arose
- Managed inventory levels efficiently to ensure availability of raw materials for uninterrupted production runs while avoiding excess stockpiles
- Coordinated with quality control teams to implement corrective actions in response to internal audits or customer complaints, ensuring continuous improvement of products and processes
- Streamlined production workflows for increased throughput and reduced lead times with a focus on continuous improvement initiatives
- Collaborated with cross-functional teams such as engineering, quality assurance, and logistics to troubleshoot problems and implement effective solutions for process improvements
- Supported new product launches by overseeing pilot runs and working closely with R&D teams to fine-tune manufacturing processes prior to full-scale production rollout
- Assisted in developing annual budgets for the department while identifying areas for potential cost savings and efficient resource utilization
- Managed capital expenditure projects for the department, including equipment upgrades or facility expansions, ensuring timely completion within budget constraints
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
Supervisor
PREBLE STREET
04.2024 - 10.2024
- Manage the operation of the shelter and all related activities
- Ensure a safe and secure environment
- Plan and provide training and supervision of staff through meetings and individual sessions, or as needed based upon performance
- Monitor and maintain high standards of physical safety in the shelter unit as evidenced by weekly inspection reports, accident reports, investigation reports, and compliance with all safety regulations
- Ensure completion/submission of all required reports as scheduled
- Routinely review all required reports, logs, mails, etc
- As needed, maintaining an organized filing system
- Identify systems and operations problem areas and make recommendations for improved performance
- Oversee the inventory of assigned equipment
- Perform other duties as requested
- First aid and CPR/AED certified a plus
- Supervise program supervisors to ensure that they are meeting goals and performing their duties, and discuss with Shelter Manager
- Ensure that all necessary information is communicated to shelter staff as policy and procedures change
- Provides supervision to Residential Assistants and ensures appropriate intervention for all shelter residents, guests, and visitors, including but not limited to De-escalation, and follow-up with residents and guests
- Positive rapport-building and positive interactions with residents and guests
- Familiarity with resources and providing information and referral to shelter residents as appropriate
- Responds to shelter residents needs as needed to support RAs on shift
- Conducts weekly and regular room checks, issues notice to residents regarding room status and follow up
- Documents unusual incident and makes recommendations regarding follow up
- Ensures that an end-of-shift email is sent to Director of Homeless Services and Shelter Group email to update on the events of the shift
- Assures accurate completion of Shift Log
- Assists with shelter intakes
- Oversees client activities to ensure smooth shift
- Anticipates and when possible proactively plans for guest needs or concerns
- Provides direct support services to shelter residents as needed
- Reconciles the petty cash at the beginning and end of the shift
- Ensures that the program meets all quality and quantity outcome metrics
- Ability to work independently with confidence, as well as lead a team of professionals
- Consistently adheres to shelter program policies, procedures, and schedule based upon emergency shelter needs
Housing Navigator & Assistant Property Manager
IMMIGRATION RESOURCE CENTER OF MAINE
04.2023 - 04.2024
- Identified and placed participants of the emergency shelter into appropriate housing with the goal of housing participants in fewer than 90 days of acceptance into the program
- Developed and maintained accurate and current housing portfolio
- Provided participants with listings of potential housing options in alignment with their needs and geographic preferences
- Helped participants to mitigate issues with credit reports, utility arrears, criminal records, unfavorable landlord references, and other issues which may impact housing eligibility
- Assisted participants in their housing search, including applying for apartments, negotiating with potential landlords, making referrals to clearinghouses or other housing location services, and accompanying participants to apartment viewings as needed
- Assisted participants with housing applications including preparing/obtaining any needed documentation and tracking application status
- Advocated on behalf of participants to expedite their access to housing
- Arranged for timely inspections and landlord corrective actions
- Determined rent reasonableness for inspected units prior to rental assistance and lease approval
- Explained and reviewed the lease and sublease agreement with the incoming participant(s)/sub-tenant
- Worked with case managers to address any emerging issues related to housing and community adjustment
- Conducted outreach and expanded access to housing by cultivating relationships with property owners and management companies and connecting with landlords via neighborhood outreach, Internet search, and networking events
- Developed expertise in available affordable housing sites and housing subsidies
- Assisted clients with moving (help locating affordable moving companies, locating storage units, acquiring furniture and other move-in essentials, etc.)
- Conducted regular in-person post-placement visits, mitigates risks, and helps improve the likelihood of housing retention
- Assured accurate completion of Shift Log
- Assists with shelter intakes
- Oversees client activities to ensure smooth shift
- Anticipates and when possible proactively plans for guest needs or concerns
- Provides direct support services to shelter residents as needed
- Reconciles the petty cash at the beginning and end of the shift
- Ensures that the program meets all quality and quantity outcome metrics
- Ability to work independently with confidence, as well as lead a team of professionals
- Consistently adheres to shelter program policies, procedures, and schedule based upon emergency shelter needs
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Third Shift Production and Sanitation Supervisor
Lukes Lobster
06.2020 - 02.2024
- Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.
- Upheld regulatory compliance by staying current with industry standards and maintaining accurate documentation of all sanitation activities performed in the facility.
- Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
- Reduced downtime during production changeovers with efficient coordination of sanitation crew members'' tasks during each shift transition period.
- Promoted a positive work environment within the sanitation department by recognizing exceptional performances from team members.
- Enhanced workplace safety by implementing and enforcing sanitation policies and procedures.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Kept accurate and detailed records of personnel progress and productivity.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Identified areas for cost savings in the sanitation department''s budget, reallocating resources to maximize efficiency and overall performance.
- Addressed personnel issues promptly and professionally, maintaining high employee engagement rates throughout the shift team''s tenure together.
- Developed strategies to improve processes and reduce costs.
- Led cross-functional teams to identify and implement process improvements, resulting in reduced waste and increased profitability.
- Assisted in capacity planning efforts, enabling optimal utilization of resources while maintaining flexibility to respond to changing demands on the floor.
- Contributed to the continuous improvement culture within the organization through active participation in Kaizen events and Six Sigma projects.
- Developed strong relationships with suppliers, streamlining procurement processes for raw materials and components required for production activities.
- Coordinated with other departments to optimize production planning, ensuring alignment with business objectives.
Quality Assurance Lead
IMMIGRATION RESOURCE CENTER OF MAINE
10.2021 - 11.2022
- Enhanced product quality by implementing rigorous testing procedures and protocols
- Reduced software defects by conducting thorough code reviews and debugging sessions
- Improved customer satisfaction with high-quality products through meticulous QA processes
- Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement
- Established performance benchmarks to measure the success of QA initiatives, driving further enhancements over time
- Managed test case creation and execution to ensure comprehensive coverage of all feature sets
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates
- Developed a risk-based testing approach that prioritized critical areas, optimizing resource allocation and ensuring maximum impact
- Designed test plans based on project requirements, ensuring comprehensive validation of functionality according to specifications
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination
- Performs final-stage application reviews, approvals, and/or denials
- Track and conduct document certification processes; Communicating with community application assistance partners to request additional information or documentation; Collaborate with community application assistance partners to ensure efficiency and accuracy in all aspects of the application and application review processes; Liaising with our finance team to ensure timely disbursal of checks; Updating and overseeing the application and eligibility screening process; Maintaining and tracking data related to the project, including data on applications and disbursements; Track and conduct document certification processes; Communicating with community application assistance partners to request additional information or documentation; Collaborate with community application assistance partners to ensure efficiency and accuracy in all aspects of the application and application review processes; Liaising with our finance team to ensure timely disbursal of checks; Updating and overseeing the application and eligibility screening process; Maintaining and tracking data related to the project, including data on applications and disbursements; Collaborating and communicating closely with government agencies and partner organizations regarding project development and implementation; Conducting training for community application assistance partners; and Provide responses to the increasing requests for audit reviews in a timely manner to avoid findings
- Oversee the audit planning with State, Federal, and City Reviewers, Auditors, and Examiners; represent the Bureau of Claims & Reimbursement in the entrance/exit conferences and other audit related meetings; coordinate related functions and prepare audit- related responses
- Responsible for interpreting and implementing all rules and regulations in compliance of accounting standards required by the Federal, State and City based on policy directives
- Represent DSS as a liaison for the auditing of all reports, forms, and claims and defend the DSS methodology and procedures, as well as, enforcing and enhancing the internal controls of the divisions in order to avoid any audit citing
Housing Case Manager
PROSPERITYME
06.2020 - 08.2021
- Improved client housing stability by developing individualized case management plans and providing ongoing support
- Enhanced client self-sufficiency through the coordination of relevant community resources and services
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices
- Ensured ERA program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures
- Built strong relationships with local landlords to increase available housing options for clients in need
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success
- Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly
Employment Specialist
FEDCAP
03.2021 - 04.2021
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth
- Established strong relationships with local employers to match clients with suitable job opportunities
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery
- Conducted labor market research to identify high-demand industries, providing valuable insights for clients' career development strategies
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles
- Collaborated closely with interdisciplinary teams to address client barriers and facilitate access to necessary resources
Overnight Production Technician Supervisor
Altium Packaging
01.2020 - 03.2021
- Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs
- Streamlined maintenance processes for increased efficiency and reduced downtime
- Collaborated with team members to complete complex projects within established timelines
- Increased customer satisfaction by providing prompt and accurate technical support
- Developed and implemented innovative solutions to address recurring issues, resulting in improved system reliability
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth
- Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues
- Developed and implemented preventive maintenance procedures
- Installed, configured and maintained computer systems and network connections
Direct Support Professional
RCS
05.2019 - 02.2021
- Maintained clean, safe, and well-organized patient environment
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities
- Participated in ongoing training opportunities to stay current on best practices in disability support services
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support
House Manager
Serenity Residential Care
04.2019 - 06.2020
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs
- Supervised residents preparing meals and handling chores and provided constructive feedback
- Facilitated communication between family members regarding important updates or decisions related to the house manager role
- Managed day-to-day operation of home to comply with regulations and agency standards
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff
Education
Bachelor of Science - Mechanical Engineering
University of Cape Town
Cape Town, Western Cape06.2010
Skills
- Health and safety compliance
- Production Planning
- Staff Management
- Coaching and Mentoring
- Problem-Solving
- Continuous Improvement
- Writing Skills
- Schedule Management
- Equipment Operation
- Production targets
- Technical knowledge
- Policy Enforcement
- Positive Attitude
- Employee Scheduling
- Team Leadership
- Customer Service Management
- Communication Skills
- Quality Control
- Incident Reporting
- Process Improvement
- Production and processing
- Meeting facilitation
- Team Collaboration and Leadership
- Administrative Experience
- Production Management
- Facility Management
- Team motivation
- Workplace Safety
- Security Protocols
- Training and mentoring
- Equipment monitoring
- Materials Handling
- Workforce planning
- Health and safety
- Team coordination experience
- Emergency response training
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Housing assessment
- Maintaining confidentiality
- Behavioral support
- Mental health assessment
- Substance abuse counseling
- Community resource navigation
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
- Relationship building
- Documentation and recordkeeping
- Interpersonal communication
- Crisis intervention
- Time management abilities
- High-risk populations identification
- Disability support
- Community outreach
Certification
- CRMA Certification
- First Aid Certification
- CPR Certification
- Residential Care/Assisted Living Administrator
- Driver's License
Languages
French
Full Professional
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Supervisor
PREBLE STREET
04.2024 - 10.2024
Housing Navigator & Assistant Property Manager
IMMIGRATION RESOURCE CENTER OF MAINE
04.2023 - 04.2024
Manufacturing Production Supervisor First Shift
Panolam
06.2022 - 10.2024
Quality Assurance Lead
IMMIGRATION RESOURCE CENTER OF MAINE
10.2021 - 11.2022
Employment Specialist
FEDCAP
03.2021 - 04.2021
Third Shift Production and Sanitation Supervisor
Lukes Lobster
06.2020 - 02.2024
Housing Case Manager
PROSPERITYME
06.2020 - 08.2021
Overnight Production Technician Supervisor
Altium Packaging
01.2020 - 03.2021
Direct Support Professional
RCS
05.2019 - 02.2021
House Manager
Serenity Residential Care
04.2019 - 06.2020
Bachelor of Science - Mechanical Engineering
University of Cape Town
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