Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco M Hernandez

Dallas,TX

Summary

Bilingual customer-service professional with 12 years of experience. Formal education in Logistics and Supply Chain Management, looking to get back into the field of Logistics and Transpotation.Adept at handling large volume of calls in a timely, courteous manner. Effective at assisting customers with inquiries and resolving problems and complaints, in order to maintain customer satisfaction and retention.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator

NFI INDUSTRIES
Terrell, TX
05.2021 - Current
  • Managed paperwork and necessary information required for client shipments.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Reviewed logistics performance with customers against service agreements, targets and benchmarks.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Analyzed client orders and available personnel to plan and execute within client needs and expectations.

Field Support Specialist

Homepro
Dallas, TX
02.2018 - 05.2021
  • Communicated with customers to identify issues, walk them through solutions and initiate corrective actions from beginning to end.
  • Assessed project blueprints and drawings to gain an understanding of what the job entailed before work commenced.
  • Maintained record accuracy by using work order reporting system.

Safety and Recruiting

Freedom Dedicated
Grand Prairie, TX
07.2016 - 09.2017
  • Crafted and submitted driver job announcement to major job posting websites.
  • Interviewed and verified driver reports to assess qualification and skills, while providing guidance to job candidates through the application process.
  • Provided accurate information to outside agencies regarding verification of current driver employment, job opportunities, and job application status in a timely manner.


Operations Clerk

Southern Counties Express Inc
Grand Prairie, TX
12.2015 - 07.2016
  • Processes all incoming paperwork from drivers and uploaded the documentation to software to ensure the documents were accessible to the company's customers.
  • Answered phone calls confirming tire count for distribution and freight brokers confirming information for their freight, and confirming to customers timeline of product distribution.
  • Assisted drivers to dispatch orders thought manually building all loads.

Education

Bachelor of Science - Logistics and Supply Chain Management

University of North Texas
2015

Skills

  • Strong organizational skills
  • Active listening skills
  • Customer service expert
  • Efficient in Microsoft Office
  • Excellent verbal and written communication skills
  • Fluent in English and Spanish
  • Documentation And Reporting
  • Logistics
  • Transportation
  • Operations

Timeline

Logistics Coordinator

NFI INDUSTRIES
05.2021 - Current

Field Support Specialist

Homepro
02.2018 - 05.2021

Safety and Recruiting

Freedom Dedicated
07.2016 - 09.2017

Operations Clerk

Southern Counties Express Inc
12.2015 - 07.2016

Bachelor of Science - Logistics and Supply Chain Management

University of North Texas

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