Francisco P Gomes Jr
Warwick,RI
Summary
Dynamic professional with extensive experience in customer service and team management at Home Depot. Proven ability to enhance customer satisfaction and mentor staff, leading to increased productivity. Skilled in cash handling and reconciliation, complemented by strong verbal communication and time management abilities. Committed to fostering a positive shopping environment.
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Diligent [Desired Position] with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Punctual and honest Customer Service Agent with solid background in [handling complex environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
54
54
years of professional experience
Work History
Head Cashier
Home Depot
03.2025 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
TSA Agent
Department of Homeland Security
04.2022 - 08.2024
- Assisted in deterring potential threats by performing regular and random security checks.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
Manager
United States Post Office
02.2018 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant to the Director
Keefe Funeral Home
08.2011 - 05.2018
- Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
- Coordinated travel arrangements for the Director, ensuring seamless planning and execution of business trips.
- Managed financial tasks such as budget tracking and expense reporting, maintaining accurate records for departmental spending.
- Oversaw inventory management procedures ensuring adequate supplies were always available for daily operations while also reducing excess spending.
- Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
- Implemented file management systems that streamlined access to important documents while also protecting classified information from unauthorized users.
Chemistry Lab Technician
Carol Cable Company
10.1976 - 05.1993
- Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
- Facilitated knowledge-sharing among colleagues by presenting research findings at internal meetings or conferences when necessary.
- Identified opportunities for process improvement within routine tasks, enhancing overall efficiency while maintaining quality standards.
- Supported successful audits by maintaining detailed records and documentation, demonstrating compliance with industry regulations and guidelines.
- Delivered consistent, high-quality results by following established standard operating procedures during all phases of experimentation.
- Enhanced laboratory efficiency by implementing and maintaining proper calibration of analytical instruments.
Executive Assistant
E.M.Wainsworth Inc
11.1971 - 06.1973
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Education
Bachelor of Science - Psychology
Laurentian University
Sudbury Ont. Canada01-1972
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Customer service management
- Verbal/written communication
- Customer relations
- Punctual and reliable
- Cashier training
- Cash reconciliation
- Cash handling expertise
Timeline
Head Cashier
Home Depot
03.2025 - Current
TSA Agent
Department of Homeland Security
04.2022 - 08.2024
Manager
United States Post Office
02.2018 - 03.2022
Assistant to the Director
Keefe Funeral Home
08.2011 - 05.2018
Chemistry Lab Technician
Carol Cable Company
10.1976 - 05.1993
Executive Assistant
E.M.Wainsworth Inc
11.1971 - 06.1973
Bachelor of Science - Psychology
Laurentian University
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