Francisco Paolo Rada Benedicto
Saint Albans,VT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Restaurant Owner/Operator
Good Guyz Grill And Resto Bar
10.2009 - 04.2023
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and employees.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
Technical Support for Time Warner Cable
Startek Philippines
07.2013 - 01.2014
- Managed over 50 customer call per day.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
- Created user accounts and assigned permissions.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Online Language Product Trainer
En101
06.2008 - 01.2009
- Manage a daily schedule for product presentation and new registrations.
- Mentored new clients, resulting in stronger staff development and increased productivity.
- Educated clients on proper use of products and systems.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
Education
Bachelor of Science - Computer Science
Asian College of Science And Technology
Quezon City, Philippines08.2004
Skills
- Marketing Strategy Implementation
- Cook Foods
- Employee Performance Evaluations
- Supply Ordering and Management
- Managing Reservations and Large Parties
- Schedule Crew Members
- Managing Deliveries
- Monitoring Food Preparation
- Menu Development
- Cost Control
- Work Assignments
- Guest Satisfaction
- Menu Pricing and Writing
- Restaurant Operation
- Production Preparation
- Operations Management
Timeline
Technical Support for Time Warner Cable
Startek Philippines
07.2013 - 01.2014
Restaurant Owner/Operator
Good Guyz Grill And Resto Bar
10.2009 - 04.2023
Online Language Product Trainer
En101
06.2008 - 01.2009
Bachelor of Science - Computer Science
Asian College of Science And Technology
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