FRANCISCO PENIA G LAVACHE
Orlando,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in computer role.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
02.2024 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Livesops
01.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Arise
03.2022 - 11.2022
- Handle huge amount of calls and helping customers with their issues by providing an excellent customer service and one call resolution
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
COVID-19 Data Entry Staff Member
Brooksource
03.2021 - 01.2022
- Schedule for Covid19 Test and provide results to customers
- Completed screening questions with patients following CDC guidelines.
- Documented patient care accurately and concisely in System
- Streamlined workflow for healthcare professionals by efficiently handling high volumes of data entry tasks.
- Enhanced data accuracy by meticulously inputting COVID-19 test results and demographics into the system.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.
Survey Interviewer
Contax360 BPO Solutions
05.2021 - 12.2021
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Demonstrated adaptability by adjusting to various interview formats, including telephone, online, and face-to-face interactions.
- Identified patterns in respondent feedback during interviews, providing valuable insights into areas requiring further investigation or clarification.
COVID-19 Data Entry Staff Member
Tyme Global
11.2020 - 10.2021
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Completed screening questions with patients following CDC guidelines.
- Wore face mask, eye protection, medical gloves, and PAPR.
- Documented patient care accurately and concisely in
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.
- Enhanced data accuracy by meticulously inputting COVID-19 test results and demographics into the system.
- Reduced data discrepancies through thorough verification, validation, and correction of entered information.
Sales Agent
Easy Rest Adjustable Beds
07.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
Education
GED -
West Florida High School/Technical
Pensacola, FL01.2020
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Food Blogging
- Volunteer Work
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Volunteering at community kitchens and food-related charities
Timeline
Customer Service Representative
02.2024 - 07.2024
Customer Service Representative
Livesops
01.2023 - 01.2024
Customer Service Representative
Arise
03.2022 - 11.2022
Survey Interviewer
Contax360 BPO Solutions
05.2021 - 12.2021
COVID-19 Data Entry Staff Member
Brooksource
03.2021 - 01.2022
COVID-19 Data Entry Staff Member
Tyme Global
11.2020 - 10.2021
Sales Agent
Easy Rest Adjustable Beds
07.2019 - 01.2020
GED -
West Florida High School/Technical
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