FrancisDiane Doria
Greenwood,IN
Summary
Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Community Health Network
Greenwood, IN
03.2023 - Current
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared treatment rooms for patient examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Processed orders for medical supplies and lab equipment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Contacted medical facilities to schedule patients for admission.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered injections under the direction of a physician or nurse practitioner.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
Food Clerk
Meijer
Greenwood, CO
08.2015 - 05.2021
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Ensured freshness of food products by checking expiration dates and rotated stock accordingly.
- Identified and quickly handled spill clean-up.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Adhered to social distancing protocols and wore mask or face shield.
- Assisted team members in completing tasks during busy periods such as lunch hours or special events.
- Located products for customers and provided suitable alternatives when needed.
- Greeted customers promptly and responded to questions.
- Followed proper food handling procedures according to company policies and health code regulations.
- Maintained accurate and updated product knowledge including nutritional information and pricing.
- Replenished merchandise on shelves as needed to ensure adequate inventory levels were maintained.
- Answered customers' questions and provided information on store procedures or policies.
Education
Vocational - Medical Assisting
Central Nine Career Center
Greenwood In02-2021
Associate of Science - Allied Health And Nursing
Lipa City Colleges
Philippines 03-2009
Skills
- Medical TerminologyHIPAA ComplianceInventory and Supply ManagementClinical ApplicationsVital Sign MonitoringPatient DocumentationPatient SchedulingSpecimens Collection and ProcessingNeeds AssessmentsPatient AssessmentsMedical Records ManagementPhlebotomyAdaptableFluent in TagalogElectronic Medical Records
- HIPAA Compliance
- Inventory and Supply Management
- Clinical Applications
- Vital Sign Monitoring
- Patient Documentation
- Patient Scheduling
- Specimens Collection and Processing
- Needs Assessments
- Patient Assessments
- Medical Records Management
- Phlebotomy
- Adaptable
- Fluent in Tagalog
- Electronic Medical Records
- Customer Service
- Vital Sign Monitors
- EKG Set up and Monitoring
- Venipuncture and Phlebotomy
- Medical Terminology Knowledge
- Stocking Supplies
- Certified in Basic Life Support (BLS)
References
References available upon request.
Timeline
Certified Medical Assistant
Community Health Network
03.2023 - Current
Food Clerk
Meijer
08.2015 - 05.2021
Vocational - Medical Assisting
Central Nine Career Center
Associate of Science - Allied Health And Nursing
Lipa City Colleges
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