Francis Luigi Pagara
Wake Forest,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Real Estate Closer
NC State Employees Credit Union
04.2021 - Current
- Process and prepare initial closing disclosure documents for real estate loan closings for attorney’s
- Evaluate and complete on average 10 loan closings per day to ensure overall department goals are met timely
- Manage final closing disclosures to ensure all final documents have been obtained in order to meet the loan closing requirements
- Verify insurance and other escrow item’s, disbursement of funds, and loan closing package shipment
- Coordinate and communicate with attorneys, branch employees and other closing agents to ensure Credit Union closing instructions meet state compliance mandates
- Monitor real estate market to recommend department goals and objectives
- Advocated for client needs and obtained desired considerations for sales and purchases.
Financial Service Representative I
NC State Employees Credit Union
04.2019 - 04.2021
- Accepted and processed member deposits and payments of both check and cash as well as validated deposit slips
- Promoted financial products and services that could benefit the member based on their financial data trends
- Assisted with opening financial accounts and perform account maintenance
- Utilized the online banking software to enter and maintain transaction data with accuracy
- Prepare member statements and transaction histories
- Analyzed delinquency reports to identify members with past due loans in order to create and implement a payment plan based on their current financial standing
- Researched and resolved member discrepancies on personal checking, savings, and lines of credit accounts
Autism Behavioral Technician
Autism Society
10.2014 - 12.2016
- Assisted clients with daily living activities like cooking and completing household chores
- Reported progress and discussed plan modifications in daily communication logs
- Reported on long and short-term goals/objectives with consumers and guardians
- Ensured the safety of clients
Customer Service Representative
Charter
01.2014 - 06.2014
- Provided superior customer service via inbound and outbound telephone calls
- Followed policies & procedures to ensure constant professionalism, quality, & accuracy of information given to customers
- Serviced customer needs in a high call volume setting for cable assistance by identifying providing directions, resolving cable difficulties, research cable problems and providing solutions
- Provided readily available assistance to team members questions and needs at all times
Education
Bachelor of Science - Physical Health and Wellness
East Carolina University
GreenvilleSkills
- Proficient in Microsoft Office Suite
- Clear verbal communication
- Effective team engagement
- Optimized task organization
- Effective problem resolution
- Consistently dependable
- Strategic planning
- Task-oriented
- Effective leadership
- Loan processing documentation
Timeline
Real Estate Closer
NC State Employees Credit Union
04.2021 - Current
Financial Service Representative I
NC State Employees Credit Union
04.2019 - 04.2021
Autism Behavioral Technician
Autism Society
10.2014 - 12.2016
Customer Service Representative
Charter
01.2014 - 06.2014
Bachelor of Science - Physical Health and Wellness
East Carolina University