FRANCIS M. NGUGI

Work History

DIRECTOR

ONBOARDING

11.2021 - 11.2023

MyDigital Office
Led integration of onboarding teams’ post-acquisition, unifying processes and systems for 45% increased productivity
Grew project management team by 200% while decreasing average project duration by 40%
Administered performance reviews for 8+ project managers and 5+ onboarding specialists, guiding personal development
Established departmental performance KPI’s/ goals and provided feedback for underperforming areas
Monitored and coordinated workflows to optimize resources
Spearheaded innovative approaches to resource allocation and strategic planning
Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives
Conducted meetings with customers and staff to discuss project progress and to attain customer onboarding objectives.

DIRECTOR OF IMPLEMENTATION

Profitsword, LLC

02.2016 - 10.2021

Guided vision and responsibility of department while overseeing all implementation projects and daily operations
Ensured adherence to established project time frames and budgets, resolve escalated project issues, conduct client project review meetings, and participate in weekly executive leadership team strategy discussions
Leveraged versatile professional expertise, advanced analysis ability, and adept optimization skill to grow project management team 200% while decreasing overall project duration 50%
Reduced time-to-delivery of projects from 120 days to 90 days, there-by accelerating accounting revenue recognition
Spearheaded implementation of professional project management, establishing structure and best practices for $3M in added revenue
Stakeholder in Sprint planning meetings, coordinating with Software Developers to ensure software development task prioritization
Administered performance reviews for 6+ project managers and specialists, guiding personal development
Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans
Coordinated and managed internal projects and assignments to deliver seamless rollout
Organized project implementation resources and leveraged expertise to assist organizational rollout
Evaluated and defined internal and customer needs, implementing processes to address requirements
Led custom product training and deployment to meet organizational goals
Customized, developed and managed individualized deployments to assist utilization
Documented specialized data and requirements to address business demands
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
Communicated regularly with customers concerning data exchange and technology integration
Skilled at working independently and collaboratively in team environment
Self-motivated, with strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well in team setting, providing support and guidance.

IMPLEMENTATION PROJECTS MANAGER

ProfitSword, LLC

02.2014 - 02.2016

Directed Implementation 5 Specialists and 2 Software Support Engineers while developing positive and productive professional environment
Administered client project review meetings, developed project implementation plans, delivered custom solutions for client's needs, and helmed new client onboarding
Conceptualized and created professional project management department, leveraging project management leadership expertise to deliver solid asset to corporation
Championed switch from Excel to professional PM software, enhancing operational functions.

ACCOUNT MANAGER

ProfitSword, LLC

09.2010 - 01.2014

Administered daily client support, managed client development lists, developed projects scope, generated reports based on client specifications, and conducted client meetings for strategy development
Led smooth transitions for new customers, collaborating with Systems Implementation team while providing top notch client support as primary point of contact for clients
Utilized excellent communication skills to foster strong professional relationships with clients
Educated clients on new products or services to increase customer engagement with brand
Facilitated client satisfaction and renewed customer relations to drive growth
Coordinated with internal teams to facilitate prompt delivery of client projects
Monitored and analyzed customer feedback to identify opportunities for improvement.
Evaluated client needs and developed tailored solutions to increase positive customer ratings

OPERATIONS ANALYST

11.2007 - 08.2010

Hersha Hospitality Management
Oversaw daily administration and support of Budgeting Reporting Analysis Information System (BRAINS) in addition to performing forecasting, coordinating annual budgeting processes, and conducting thorough operations training sessions for new General Managers and key hotel staff
Orchestrated monthly balanced scorecard for 63 managed hotel properties in addition to presenting monthly financial analysis and variance explanations for senior management
Automated bonus compensation for 100+ hotel GMs, reducing errors and streamlining HR processes
Cut quarterly financial reporting time by 65% by deploying centralized reporting database
Delivered quarterly and annual consolidation financial statements while formulating board management and variance analysis for 76 managed/owned hotel properties
Created custom reports and visualizations to support decision-making processes
Created and managed operational databases to store and track data and maintain accurate information
Analyzed trend data to forecast operational needs and plan next course of action.

STAFF ACCOUNTANT

American Healthcare Providers Insurance Services

01.2006 - 01.2007

Assembled documentation for upper management including monthly financial binder for management review, audit schedules with management responses for audit queries, loss reserve schedules, statutory quarterly and annual statements, and draft audited financial foot notes and schedules to be presented to management with analysis and discussion points regarding financial statements
Prepared monthly financial accounting function for MD Exchange (one of company divisions), while delivering quarterly statutory reporting for this company
Committed extensive financial analysis including weekly cash flow report preparation, journal entries into general ledger, completing general ledger account reconciliations, and constructing thorough financial statements (TM, B/S, & I/S.)

AR ANALYST

Bisys Insurance Services

01.2004 - 01.2006

Performed comprehensive financial analysis including outstanding accruals to determine balance sheet aptness regarding revenue within suspense accounts while generating prepared cash receipts report and thoroughly reviewing documentation for accuracy
Utilized advanced professional interfacing skills to follow up with insurance carriers for any outstanding commissions' receivable
Reconciled commissions payable and receivable to determine whether revenue and expenses have been appropriately recognized in accounting books
Analyzed aging reports to identify trends and patterns causing missed collections
Contacted internal and external customers to obtain documentation to support invoices and claims.

FINANCIAL ACCOUNTANT

Lafarge East

01.1995 - 01.2004

Helmed Corporate Accounts payable function as Financial Accountant for Lafarge East Africa
Directed asset accounting and capital work in progress section while preparing indirect tax returns and reconciliations, ensuring correct cost capture and allocation, overseeing inventory control, preparing general ledger reconciliations, and creating of month and year end close schedules with relevant journal entries
Bestowed projects increasing in complexity and scope including capturing costs for large $42 million capital project
Developed and implemented automated vendor payment system that rationalized vendor payment process and reduced vendor tally from well over 20K to 3K
Administered adept cost analysis and control, identifying departmental monthly cost variances that exceeded thresholds and worked with department heads to identify causes and remedial actions required
Orchestrated accounting for indirect taxes and coordinated with tax authority while responding to queries
Facilitated accounting and IT infrastructure establishment for newly constructed manufacturing plant.

Summary

Overview

Work History

DIRECTOR

DIRECTOR OF IMPLEMENTATION

IMPLEMENTATION PROJECTS MANAGER

ACCOUNT MANAGER

OPERATIONS ANALYST

STAFF ACCOUNTANT

AR ANALYST

FINANCIAL ACCOUNTANT

Education

Bachelor of Science - Accounting

Associate of Science - Professional Accountancy

Skills

Certification

Languages

Timeline

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