Francis Mauricio Rivera
Colorado Springs,CO
Summary
Dependable customer services industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks opportunities to go beyond basics, improve processes, and increase customer satisfaction. Enthusiastic Leasing Consultant with one years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Griffis Blessing
Colorado Springs, CO
12.2023 - 10.2024
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Assisted with the preparation and execution of lease documents for new tenants.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Maintained accurate records of tenant contracts, leases, and payments.
- Scheduled viewings of rental properties with prospective tenants.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Prepared monthly reports summarizing occupancy levels, rents received, and renewal rates.
- Performed administrative tasks such as filing, scanning, photocopying, faxing, and mailing documents.
- Monitored tenant accounts for late or missed payments.
- Negotiated lease renewals with existing tenants.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Resolved tenant complaints promptly and professionally.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Conducted market research to identify competitive rental rates in the area.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Processed applications for prospective tenants and conduct background checks.
- Collected rent payments from tenants and processed them into accounting software.
- Coordinated maintenance services for existing tenants as needed.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Conducted background checks on applicants.
- Checked rental eligibility by following the company's verification process.
- Used conflict resolution skills to resolve issues among residents quickly.
- Contacted and followed up with tenants on renewal notices.
Leasing Consultant
Griffis Blessing
Colorado Springs, CO
04.2023 - 12.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features, and amenities.
- Maintained accurate records of prospective renters, applications, and leases.
- Prepared lease agreements, collected security deposits, and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Housekeeper
Griffis Blessing
Colorado Springs
- Performed inspections of rooms and common areas to maintain cleaning standards
- Notified supervisors of malfunctioning equipment, ordered new materials and scheduled maintenance
- Cleaned and serviced housekeeping equipment and replenished supply inventory
- Swept, mopped and vacuumed common areas and wiped down surfaces
- Emptied wastebaskets and carried trash bags to dumpsters
- Dusted and polished furniture, appliances and electronics.
Cleaning Staff Member
CCS
Colorado Springs
- Disinfecting office room and Common areas.
Enrollment Specialist
Peak Vista Community Health Center
Colorado Springs, CO
- Worked closely with billing team members to resolve consumer and third-party payer issues
- Checking eligibility for CICP application, Medicaid, and private insurance
- Customer service answering patient calls with any concerns
- Collaborated with colleagues to connect individuals with experts and resolve concerns.
- Reviewed applications for accuracy before submitting them for approval.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Retail Attendant
Great Wold Lodge
- Attended cash registers during busy periods to maintain top-tier service levels
- Checked retail spaces regularly to detect and handle cleanliness problems
- Helped customers to satisfy merchandise needs and resolve service problems
- Showcased specific products and built brand awareness using demonstration stations and workshops
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Cashier
Walmart
- Processed cash register transactions, inputted product costs, and gave back change
- Greeted customers and provided prompt and friendly service
- Returned non-purchased products to shelves and performed general merchandising functions
- Operated POS cash registers and counted monies received
- Assisted customers with locating items, answered questions and provided directions.
Education
High school diploma -
High School
Skills
- Bilingual Customer service
- Health and safety compliance
- Interior window cleaning
- Chemical cleaning
- Housekeeping
- Commercial and residential cleaning
- Data entry
- Teamwork
- Multitasking
- Creative thinking
- Problem-solving
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Griffis Blessing
12.2023 - 10.2024
Leasing Consultant
Griffis Blessing
04.2023 - 12.2024
Housekeeper
Griffis Blessing
Cleaning Staff Member
CCS
Enrollment Specialist
Peak Vista Community Health Center
Retail Attendant
Great Wold Lodge
Cashier
Walmart
High school diploma -
High School
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