l Finley
Little Rock,AR
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Dedicated nursing leader with excellent unit management skills. Participated in Monthly QAPI Inter-disciplinary group meetings to discuss Performance Improvement Measures. Responsible for RN, LPN, NA Interviews. Responsible for Staff Scheduling and Staff Development. Completed ePerformance Evaluations. Nominated staff for awards. Mentored staff who were advancing their degrees. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Police Training Officer responsible for training police officers to attend LETC academy
Overview
18
18
years of professional experience
1
1
Certification
Work History
1E Nurse Manager Community Living Center
Little Rock VA Hospital
01.2023 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Championed continuous learning among staff members, organizing regular educational workshops and seminars.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Implemented best practices in pain management to optimize patient comfort during treatment processes.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Managed 35 nurses and nursing activities in 36 bed hospital unit by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
1E Assistant Nurse Manager
Little Rock VA Hospital
09.2020 - 01.2023
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Improved patient safety through close monitoring of infection control practices within the department.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
- Developed protocols to optimize discharge planning process, expediting transitions of care while ensuring proper follow-up arrangements were in place.
- Assisted Nurse Manager.
- In identifying areas requiring improvement through data analysis; implemented action plans accordingly.
- Participated in quality improvement initiatives.
- For nursing students, providing mentorship to help them develop critical thinking and clinical skills.
- To reduce hospital-acquired infections, falls, and medication errors for improved patient safety.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Streamlined steps in rapid response situations by prioritizing and delegating tasks.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Kept organized records of facility's services and utilization of inpatient beds.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Oncology Staff Nurse
Little Rock VA Hospital
01.2014 - 09.2020
- Enhanced patient care quality by implementing evidence-based nursing practices in oncology treatments.
- Reduced medication errors by developing and maintaining vigilant protocols for chemotherapy administration.
- Improved patient outcomes by collaborating with multidisciplinary healthcare teams to develop comprehensive cancer treatment plans.
- Provided emotional support to patients and their families, assisting them in navigating through the challenging journey of cancer diagnosis and treatment.
- Educated patients on self-care management techniques, promoting adherence to prescribed therapies and reducing complications.
- Streamlined nurse-patient communication by utilizing electronic health records, ensuring timely updates on patient progress.
- Established rapport with patients, fostering trust during difficult times and promoting a positive environment for healing.
- Mentored new oncology nurses, sharing best practices and providing guidance as they navigated complex clinical situations.
- Participated in ongoing professional development opportunities, staying current on advancements in oncology nursing practice.
- Collaborated with physicians to optimize symptom management strategies for patients experiencing side effects from cancer treatments.
- Conducted thorough assessments of each patient''s health status, identifying potential issues and advocating for appropriate interventions when necessary.
- Assisted with bone marrow procedures, ensuring proper technique and minimizing risk of infection or complications.
- Coordinated discharge planning process for oncology patients transitioning out of acute care settings, facilitating continuity of care at home or hospice facilities.
- Demonstrated expertise in administering immunotherapy treatments, contributing to improved response rates among eligible patients.
- Evaluated clinical research study findings to inform decision-making regarding potential implementation into daily practice at our facility.
- Promoted an inclusive culture within the unit by addressing diversity-related topics during staff meetings and fostering open communication among team members.
- Implemented a patient satisfaction survey initiative, which led to targeted improvements in communication and overall patient experience scores.
- Assessed patients during course of treatment to identify concerning reactions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Staff Nurse
Alexandria LA VA Hospital
12.2010 - 01.2014
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Mentored new nursing staff, supporting their professional growth and development.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
Police Officer
Alexandria, LA VA Hospital
11.2007 - 12.2010
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Police Training Officer
Little Rock VA Hospital
07.2006 - 11.2007
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Wrote detailed narrative reports for use in investigations.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Trained new officers in preparation to attend LETC academy.
Education
Bachelor of Science - Nursing
Louisiana College
Pineville, LA2010
Master of Arts - Business
Webster University
St Louis, MO2008
Bachelor of Arts - Pschology
Grambling State University
Grambling, LASkills
- Critical Thinking
- Department Management
- Staff Coaching and Mentoring
- Hiring and Terminations
- Staff Leadership
- Task Delegation
Accomplishments
2014 Central Arkansas Veterans Healthcare System Scholar Recognition Program
2015 Central Arkansas Veterans Healthcare System Scholar Recognition Program
2021 Fall Prevention Innovation Award for the CLC Fall Prevention Committee
Publications
Deaton, L. Finley, Francis R. (2013). Safe Patient Handling & Nurse Staffing Ratios: Issues for Statewide Nursing Dialogue. The Pelican News, 69(4). 4
Finley, Francis R. (2014). Paitent Safety Goals: Improving the Safety of High Alert medication administration. The Pelican News, 70(4), 6.
Affiliations
- CAVHS Nurse's Week Committee member 2023
- CAVHS Crucial Conversation Course 2023
- CAVHS CLC Fall Prevention Workgroup member 2021-present
- CAVHS Infection Control Association Member
- Little Rock VA NA advisory Co-Chair 2016-2019
- CAVHS Scholar Recognition Award 2014
- CAVHS Scholar Recognition Award 2015
- Clinical Nurse Leader Academy for Improvement of Microsystem Cohort Two Face to Face, Dallas Tx, 2012
- LETC CAVHS Training Academy 2005
Certification
Alexandria Louisiana Police Academy graduate
Federal Law Enforcement Training Center (FLETC), graduate, Glynco, Georgia
Air Force Boot Camp graduate,Tyndall Air Force Base, Florida
Timeline
1E Nurse Manager Community Living Center
Little Rock VA Hospital
01.2023 - Current
1E Assistant Nurse Manager
Little Rock VA Hospital
09.2020 - 01.2023
Oncology Staff Nurse
Little Rock VA Hospital
01.2014 - 09.2020
Staff Nurse
Alexandria LA VA Hospital
12.2010 - 01.2014
Police Officer
Alexandria, LA VA Hospital
11.2007 - 12.2010
Police Training Officer
Little Rock VA Hospital
07.2006 - 11.2007
Bachelor of Science - Nursing
Louisiana College
Master of Arts - Business
Webster University
Bachelor of Arts - Pschology
Grambling State University
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