Francis Rodolph Abecia
St Louis,MO
Summary
Graduated with a B.S. in Psychology & Computer Science Minor in the University of Missouri - St. Louis. I'm an adaptable and motivated individual with a background in Social Media Management and Food Service. These industries taught me the power of communication, teamwork, and staying sharp under pressure. I’m results-driven, have a strong work ethic, and am always looking for ways to grow.
Overview
6
6
years of professional experience
Work History
IT Helpdesk
Frontline Managed Services
St Louis, Missouri
04.2025 - Current
- Acted as the primary technical support contact for law firms, delivering prompt and effective assistance across software, hardware, and network-related issues.
- Optimized communication and collaboration by managing updates, scheduling, and information sharing through Microsoft Outlook and Microsoft Teams.
- Provided high-quality client service via Genesys Cloud, ensuring fast response times and maintaining strong client relationships through phone, email, and messaging channels.
- Streamlined incident management by utilizing ServiceNow to track, document, and resolve technical issues, leveraging historical ticket data to expedite solutions.
- Ensured operational excellence through meticulous data entry and comprehensive incident documentation, contributing to improved knowledge sharing and faster case resolution rates.
Food Server
Mcknight Place Assisted Living And Skilled Nursing
Saint Louis, Missouri
07.2019 - 04.2025
- Provided exceptional customer service by greeting guests, seating patrons, and taking food orders.
- • Managed customer inquiries and complaints, resolving issues promptly and effectively.
- Demonstrated in-depth knowledge of menu items, describing ingredients and cooking methods to enhance the dining experience.
- Addressed customer service issues with professionalism and efficiency, ensuring a positive experience for all patrons.
Social Media Manager
University of Missouri — St. Louis
Saint Louis, MO
10.2023 - 09.2024
- Developed graphics, logos and layouts for Social Media Pages such as Twitter, Instagram, and TikTok.
- Photographed team content such as portrait, services, and events held within the Esports Venue.
- Edited and color corrected images through Adobe Photoshop, and Lightroom
- Supported Esports director by documenting through data entry and reaching out to potential players through Microsoft Word, Spreadsheets, and Outlook.
- Directed social media and digital marketing strategy and initiatives to promote brand building, and community building.
Education
Bachelor of Science - Psychology
University of Missouri — St. Louis
Saint Louis05-2024
Skills
- Microsoft Office 365
- Social Media Marketing
- Customer Service
- Data entry
- Technical support
Timeline
IT Helpdesk
Frontline Managed Services
04.2025 - Current
Social Media Manager
University of Missouri — St. Louis
10.2023 - 09.2024
Food Server
Mcknight Place Assisted Living And Skilled Nursing
07.2019 - 04.2025
Bachelor of Science - Psychology
University of Missouri — St. Louis
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