Francis Twumasi Kyereh
Dallas,TX
Summary
Dynamic IT Systems Analyst, committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Analyst/BPM Analyst/Software Tester(Remote)
Mixtech IT Consult
09.2018 - Current
- Testing all software, Mobile Apps and Online Systems to ensure robust and reliable products.
- Researches and adopts new technologies to add value to existing offerings.
- Develop diagrams to describe and lay out logical design and development steps for the developers
- Enhances interfaces to promote better functionality for users.
- Provides recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Assesses business requirements to create focused solutions.
- Optimizes core processes to improve business performance and operational agility.
Business Process / Operations Assistant
McDonalds Restaurant
Vaduz, Liechtenstein (Switzerland)
06.2021 - 04.2022
- Assisted operations manager with planning of routine operations and special projects.
- Assisted in managing inventory levels, tracking supplies, and coordinating procurement activities.
- Collaborated with other departments to foster smooth operation of daily processes.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
Sales and Business Process Associate
Netto Marken-Discount
Muenster, Germany
01.2020 - 05.2021
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Collaborated with cross-functional employees/Teams to ensure alignment and smooth execution of sales processes
- Addressed customer inquiries and resolved issues promptly to ensure high customer satisfaction.
- Checked inventory and updated stock
Systems Analyst /IT Analyst /Software Tester
Mixtech IT Consult
Sunyani , Bono Region - Ghana
12.2015 - 08.2018
- Performed analysis and design for Software and Mobile Apps development
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Performed system analysis, documentation (Technical writings), testing, implementation, and user support for platform transitions.
Web Administrator
The African Courier Magazine
Berlin, Germany
01.2013 - 01.2015
- Oversaw website design and development projects, working closely with developers, designers, and content creators to ensure timely and successful project completion
- Collaborated with the marketing team to create and implement digital marketing campaigns that leveraged the company's website as a key platform.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Software Developer in Test
Mystech Solution Sdn Bhd
Kuching, Malaysia
06.2011 - 12.2011
- Tested effectively to achieve a robust and acceptable software
- Analyzed detailed codes and debugged for error-free codes
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Reviewed requirements, specifications and developed technical design documents to provide timely and meaningful guidelines
Education
Master of Science - Information Systems (Major: BPM)
University of Liechtenstein
Vaduz - Liechtenstein04.2022
Bachelor of Science - Computer Science
University of Wollongong
Wollongong - Australia08.2011
Skills
- Supply Chain Management
- Process Management
- System Architecture
- IT Performance Report Creation
- Performance and Process Optimization
- Business Processes and Procedures
- Information Processing
- Testing Activities
- Business Requirements Documents (BRDs)
- Documentation (Technical) Support
- Software Design
- Software Application Testing
- Six Sigma Methodology
- Agile Methodology (Scrum, Lean, Kanban)
Certification
- The Business Opportunity of a Digitally Transformed Economy, SAP (OpenSAP) - 02/2021
- Be Visual! Sketching Basics for IT Business, SAP (OpenSAP) - 12/2020
- Process Lifecycle Management (PLM) in Process Industries, SAP (OpenSAP) - 10/2020
Projects
- Predictive Maintenance (Intelligent Maintenance System), Schmitz Cargobull, Altenberge/Muenster, Germany.
- Innovation Lab: The Smart Boarding Pass with Accenture AG, Zurich, Switzerland.
- nnovation Lab: The future of the Intranet with Getzner werkstoffe, Bürs, Austria - Project Leader.
Languages
English
Native or Bilingual
German
Limited Working
References
Upon Request
Timeline
Business Process / Operations Assistant
McDonalds Restaurant
06.2021 - 04.2022
Sales and Business Process Associate
Netto Marken-Discount
01.2020 - 05.2021
IT Analyst/BPM Analyst/Software Tester(Remote)
Mixtech IT Consult
09.2018 - Current
Systems Analyst /IT Analyst /Software Tester
Mixtech IT Consult
12.2015 - 08.2018
Web Administrator
The African Courier Magazine
01.2013 - 01.2015
Software Developer in Test
Mystech Solution Sdn Bhd
06.2011 - 12.2011
Master of Science - Information Systems (Major: BPM)
University of Liechtenstein
Bachelor of Science - Computer Science
University of Wollongong