Francis Willett
Product Management Executive|Incident Communications Subject Expert|Emergency Manager|First Responder
Cheshire,MA
Summary
Strategic Principal Product Manager with over 20 years of experience leading product-market strategy and supporting implementation of innovative products for unique niches. Creative strategic planner with product value and impact assessment prowess. End-to-end product leader successful bringing products from inception to rollout with efficiency and speed.
Overview
23
23
years of professional experience
Work History
Principal Product Manager
Everbridge Corporation
Burlington, USA
09.2009 - 07.2023
- Results driven leader within Everbridge, recognized by company and peers as unified communications and critical event management subject matter expert.
- Served for 15 years in two roles as Director of Professional Services within professional services sales and revenue department and Principal Product Manager within company's product management department.
- As principal product manager was responsible for product management for multiple product offerings that were offered to Everbridge public safety customers.
- All products that were managed are part of Everbridge's Critical Event management and unified communications product lines
- Everbridge Mass Notification and Incident Management platform
- Everbridge Resident Connection (national life safety database)
- Everbridge Integration with FEMA IPAWS alerting system
- Everbridge National Weather Service automated alerting system (SmartWeather)
- Everbridge Community Engagement(Nixle) alerting platform.
- Strategic direction for Everbridge mapping solutions within our notification solution products as well as responsibility for managing third-party product partnerships that support those products
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Responsible for product development, go-to market strategy, pricing, road map and feature planning
- Prioritized roadmap in order to achieve product goals and metrics.
- Documented user stories, specifications, and product features into JIRA to communicate across teams and build mandatory customer requirements.
- Coordinated project planning and execution with team members and team leads.
- Reduced project downtime with quality customer acceptance testing processes and frequent customer reviews.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Throughout time at Everbridge, he has focused his product management and consulting expertise to support Everbridge leadership position in critical event management and unified communications, with emphasis of providing solutions for their clients that help them protect lives and property around the world.
EMS Operations Chief
Speedway Safety Services
Claremont , NH
06.2007 - 07.2023
- Served as Emergency Medical Services(EMS) - Operations Chief for New Hampshire Motor Speedway during NASCAR annual race weekend events.
- Oversaw all EMS incidents and tactical activities, patient care response and emergency transport during race, as well as overseeing assignments and scheduling of paramedics and emergency medical technicians.
- Responsible for design and construction of incident action plan that is implemented during each NASCAR event for Speedway Safety Service EMS operations at New Hampshire Motor Speedway.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
Emergency Management Director
Town Of Durham CT
Durham, CT.
01.2004 - 03.2017
- In event of significant natural or man-made disaster lead team of volunteers responsible for managing Town of Durham's emergency planning and execution of local emergency management and homeland security activities, conferring as necessary with local, regional and state emergency management agencies on their activities
- Oversaw dedicated team of 30 volunteers who support emergency management functions for Town of Durham, CT
- Responsible for Everbridge – Safer Durham - community notification system, maintained and updated hazard mitigation plans, emergency response and recovery plans for community and mutual aid agreements with neighboring jurisdictions
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Created and directed public information program to keep all residents informed about emergency preparedness
- Established, maintains, and manages Emergency Operations Center and Emergency Resident/Pet Shelter
- Completed and submitted municipal disaster reports to CT Department of Emergency Management and Homeland Security
- Attended Emergency Management training courses and workshops
- Facilitated emergency management training for staff and conducted emergency drills.
- Secured and maintained information regarding facilities and resources of local neighboring mutual aid jurisdictions for use in emergency situations
- Attended Local Emergency Management Director's Meetings sponsored by CT Department of Emergency Management and Homeland Security and provided CT Department of Emergency Management and Homeland Security with reports and/or local information
- Advised chief executive(s) of needs of department; prepared and managed department's town budget
Senior Consultant – Professional Services
Unica Corporation
Waltham, MA
11.2000 - 09.2009
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Identified business issues through careful collaboration with key stakeholders.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth
Education
Bachelor of Arts - Marketing and Economics
New England College
Henniker, NH 01.1986 - 05.1990
High School Diploma -
Vermont Academy
Saxtons River, VT 05.1982 - 05.1986
Skills
Product Team Leadership & Strategy
Critical event management Subject matter expert
Partner Relationships
Product Enhancement
Certified emergency and incident management professional
Experienced state and local government PIO (Public Information Official)
Customer Needs Assessment
Verbal and written communication
Customer Success
Affiliations
Hoosac Lake & Preservation District - Vice Chairman
Durham Volunteer Fire Company (Retired)
IAAF – International Association of Fire Fighters
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Principal Product Manager
Everbridge Corporation
09.2009 - 07.2023
EMS Operations Chief
Speedway Safety Services
06.2007 - 07.2023
Emergency Management Director
Town Of Durham CT
01.2004 - 03.2017
Senior Consultant – Professional Services
Unica Corporation
11.2000 - 09.2009
Bachelor of Arts - Marketing and Economics
New England College
01.1986 - 05.1990
High School Diploma -
Vermont Academy
05.1982 - 05.1986