FRANCIS Y. GUERRERO

Enthusiastic, high energy level, and thrives on working with people while having a unique ability to help others. A quick learner with ability to adapt to new challenges. Has a strong work ethic and able to communicate well with a wide range of personalities. Resourceful, skilled in developing rapport with all types of people. Can be counted on to get the job done. Able to maintain focus and remain calm under demanding conditions. An experienced problem-solver who takes pride in achieving best possible results. A self-starter, highly motivated, goal and detail-oriented, with ethics and character of highest caliber. Flexible and creative with ability to present products/ideas persuasively and build rapport. Attentive to the completion of precise tasks and projects. Enjoys taking initiative beyond stated job and is sensitive to needs of others. Efficient, organized, and challenged by new tasks. Enjoys facilitating others and is a cooperative and dependable team player. Works well with deadlines is an excellent listener, optimistic and has ability to multitask.

Professional retail worker prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Skilled in cash handling, customer service, and problem-solving. Reliable, adaptable, and driven to exceed expectations.

• CSP, H&R Block, Not Provided, Not Provided, 02/22, Present (seasonal), Greet clients in a personalized, friendly and inviting manner, Match clients with the best suited tax expert, Schedule clients, Multitask
• Hair Stylist & Accounting Administrator, Eva & Girls Grand Salon, Bronx, NY, 01/14, 12/18, Maintained supplies by checking stock; anticipating needs; placing orders; verifying receipt., Prepared hair for styling by analyzing hair condition; shampooing and treating hair., Conditioned hair and scalp by applying treatments., Made appointments., Reconciled accounts and maintained employee's payroll and taxes., Opened and closed salon., Maintained proper customer relations and staff counseling for success.
• Teller Manager, Citizens Bank, Hyde Park, MA, 11/08, 12/12, Managed teller line in a high-volume, multi-teller environment., Scheduled teller staffs, teller workflow, and ensured high-quality customer service., Trained tellers to identify sales opportunities and received award for most customer deposit account referrals., Built, grew, and mentored Teller Team emphasizing close-knit team. Teller turnover dropped 30%., Responsible for teller performance evaluations, performance issues, new hires, and transfers., Identified and pursued selling and cross-selling opportunities with bank customers and prospective customers., Discovered opportunities by screening customers during transaction and refer them to the platform team., Dealt with difficult/high-profile customer issues., Worked with teller supervisor peers from other bank branches regarding teller training and consistent process., Teller platform cited as 'best practice' example.
• Sales Representative, Verizon Wireless, Boston, MA, 10/06, 05/08, Researched customers' account, problems, and concerns., Provided incentive programs for upgrades in customer service programs., Consistently met or exceeded sales and service expectations., Surpasses cross-selling quotas.
• District Administrator/Assistant Manager/Store Manager, Radio Shack, Boston, MA, 04/98, 08/06, In charge of 28 stores hiring process, background check, payroll, bank deposits and all office paperwork., Interviewed job candidates and made staffing decisions., Hired, trained, and evaluated personnel in sales and marketing., Scheduled and led weekly store meetings for all employees., Reported to the district manager regarding all store and staff issues., Completed profit and loss performance reports., Counted cash drawers and made bank deposits., Assigned employees to specific duties to best meet the needs of the store., Reordered inventory when it dropped below predetermined levels., Instructed staff on appropriately handling difficult and complicated sales., Examined merchandise to verify that it was correctly priced and displayed., Planned budgets and authorized payments and merchandise returns.

• Salesforce Administrator Certification – Salesforce.com, Inc.
• Chartered Financial Analyst (CFA) - CFA Institute.