Franciszek 'Frank' Kowalczyk
Chicago,IL
Summary
Results-driven professional with a strong background in customer-facing roles, leveraging technical expertise to support sales teams and enhance customer satisfaction. Proven ability to resolve complex customer issues, leading to increased sales and customer loyalty. Adept at collaborating with cross-functional teams to deliver tailored solutions that meet customer needs. Consistently recognized for exceeding performance metrics and playing a pivotal role in achieving team sales targets.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
Keyence
05.2023 - Current
- Actively collaborated with the sales team to provide technical expertise during pre-sale and post-sale engagements, contributing to successful deal closures.
- Utilized in-depth product knowledge to address customer inquiries, facilitating informed purchasing decisions and enhancing customer satisfaction.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Proactively identified potential leads through customer interactions and technical support engagements, contributing to a robust pipeline and increased sales opportunities.
- Developed and maintained strong customer relationships, acting as a trusted advisor and point of contact for technical and product-related queries.
- Leveraged technical insights to support the development of marketing strategies, aligning technical capabilities with customer needs to drive sales.
- Delivered high-quality training sessions to sales teams, equipping them with the necessary knowledge to effectively promote and sell products.
- Consistently met or exceeded performance metrics, contributing to the achievement of team sales targets and overall company growth.
Server
Kama Bistro
12.2022 - 05.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
IT Intern
Max M. Fisher College Of Business Information Technology Services
08.2019 - 12.2021
- Troubleshot technological errors in classrooms and labs.
- Regularly performed DBAN and reimaging of computers.
- Gained operational knowledge and supported departmental needs.
- Helped with administrative support by managing incoming calls, coordinating files and sorting help tickets.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Project Assistant/Laborer
Rendi Remodeling
06.2015 - 08.2017
- Assisted in writing estimates and determining required materials for projects.
- Consulted with customers to understand desires and help each owner meet individual property objectives.
- Developed relationships with customers to maximize experience and business retention rates.
- Worked in team environment to maintain high levels of productivity.
- Read and understood plans and technical documentation for each job.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
Education
Bachelor of Science - Computer Science & Engineering
The Ohio State University
Columbus, OH08.2022
Skills
- Customer Relationship Management (CRM)
- Lead Generation and Qualification
- Sales and Technical Presentations
- Cross-functional Collaboration
- Customer Needs Analysis
- Problem-solving and Issue Resolution
- Process Improvement and Efficiency
- Product Knowledge and Expertise
- Training and Onboarding
- Communication and Interpersonal Skills
- Technical Support and Troubleshooting
- Sales Strategy Development
- Data-Driven Decision Making
- Customer Retention Strategies
- Performance Metrics Analysis
Timeline
Technical Support Engineer
Keyence
05.2023 - Current
Server
Kama Bistro
12.2022 - 05.2023
IT Intern
Max M. Fisher College Of Business Information Technology Services
08.2019 - 12.2021
Project Assistant/Laborer
Rendi Remodeling
06.2015 - 08.2017
Bachelor of Science - Computer Science & Engineering
The Ohio State University
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