FRANCK ALEXIS
Columbus,OH
Summary
Dependable and hard-working individual with practical mindset and strong attention to detail. Adept at understanding machinery operations and maintaining safety protocols, while possessing technical skills in equipment maintenance and troubleshooting. Committed to ensuring efficient production processes and contributing to team success.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Machine Operator
Stanley Electric
06.2024 - 02.2025
- Complied with company and OSHA safety rules and regulations.
- Operating, monitoring, and maintaining industrial machinery to ensure efficient and high-quality production.
- Involve in setting up machines, adjusting controls, inspecting output, and performing routine maintenance to keep operations running smoothly.
- Troubleshooting minor mechanical issues, follow safety protocols, and collaborate with team members to meet production targets.
- Attention to detail, technical skills, and a commitment to maintaining a safe and organized work environment.
Bilingual Customer Service Representative
Surge Staffing
01.2024 - 06.2024
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Responded to customer calls and emails to answer questions about product and services, offering excellent support and tailored recommendations to address needs.
Front Desk Supervisor
Mandarin Oriental Hotel Group
04.2022 - 04.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Concierge Agent
Renaissance Hotel
03.2021 - 04.2022
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with reservations, ensuring a seamless booking experience and orientation to local attraction information.
Production Supervisor
Eskimo Sorvete
10.2017 - 07.2019
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Education
Associate of Arts -
Columbus State Community College
Columbus, OH05-2024
Associate of Arts - Languages
Berlitz Languages Centers
Santiago, CL01-2021
High School Diploma -
Pierre Et Marie Curie
Port Au Prince06-2012
Skills
- Strong work ethic
- Problem solving
- Fluent bilingualism
- Customer service
- Call center experience
Certification
- Forklift Certification
- First Aid Certification
Languages
English
Full Professional
Spanish
Full Professional
French
Native or Bilingual
Portuguese
Professional Working
Timeline
Machine Operator
Stanley Electric
06.2024 - 02.2025
Bilingual Customer Service Representative
Surge Staffing
01.2024 - 06.2024
Front Desk Supervisor
Mandarin Oriental Hotel Group
04.2022 - 04.2023
Concierge Agent
Renaissance Hotel
03.2021 - 04.2022
Production Supervisor
Eskimo Sorvete
10.2017 - 07.2019
Associate of Arts -
Columbus State Community College
Associate of Arts - Languages
Berlitz Languages Centers
High School Diploma -
Pierre Et Marie Curie
Similar Profiles
Mercedes PollardMercedes Pollard
Manufacturer at Stanley ElectricManufacturer at Stanley Electric
Sabianca JeanSabianca Jean
Machine Operator at Stanley ElectricMachine Operator at Stanley Electric
Jacob WinegardnerJacob Winegardner
Team Leader at Stanley ElectricTeam Leader at Stanley Electric