Franck C. Meka
Garner,NC
Summary
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
- Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems..
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Help Desk Support Specialist
MIDWEST INTER TRANS LLC
Raleigh, NC
11.2020 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks
- Monitored systems in operation and quickly troubleshot errors
- Maintained office PCs, networks and mobile devices
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Performed troubleshooting to correct computer hardware and software malfunctions
Truck Driver/Owner
GTS TRANSPORTATION CORP.
Burr Ridge, IL
02.2018 - 01.2020
- Demonstrated safe driving following regulations and safety procedures. Maintained daily, legible DOT log book. Maximized load safety by balancing, securing, and weighing products.
Automotive Sales Consultant
Koons Toyota Motors
Tysons Corner, VA
04.2015 - 01.2018
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Optimizing sales by 1.2% first year
Education
MBA - Global Supply Chains Management
06.2007
Skills
- Technical support, Troubleshooting
- Service ticket Tracking, report creation
- Hardware, Software, Network, Cloud
- CRM, E-lead
- Zendesk, Jira, Knack
Certification
- Certified DATABASE ADMINISTRATOR
- Certified COMPTIA A+
- Certified SCRUM MASTER
- Diploma COMPTIA CLOUD+ BASICS
Timeline
Help Desk Support Specialist - MIDWEST INTER TRANS LLC
11.2020 - Current
Truck Driver/Owner - GTS TRANSPORTATION CORP.
02.2018 - 01.2020
Automotive Sales Consultant - Koons Toyota Motors
04.2015 - 01.2018
University of Brest - MBA, Global Supply Chains Management
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