Franck Christophe Mugisha
Senior Systems Engineer
Hollywood,FL
Summary
With over 10 years of experience, I am a customer centric and technology enthusiastic Systems Engineer with a proven track record of leading and implementing robust infrastructure solutions in cloud environments. Skilled in Kubernetes deployments, Terraform automation, and designing highly resilient and scalable systems. I have a knack for troubleshooting complex issues and love learning new technologies. I am looking for a DevOps Engineer/Site Reliability Engineer opportunity to join an organization that solves intriguing and complex problems.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Lead Engineer
Citrix Systems Inc
12.2019 - Current
- Automate lab deployments for the team reducing toil, using Terraform, Kubernetes, Crossplane, PoSh, and Python to streamline operational tasks.
- Spearheaded the automation of certificates renewal resulting in less calls to support for our customers.
- Deploy monitoring solutions for customers in order to preemptively detect issues.
- Create and tweak Splunk dashboards and queries, decreasing time to resolution for the whole team.
- Create and maintain alerting system using Splunk for customers' tenants and platform.
- Troubleshoot REST APIs using Splunk, HAR traces, and PostMan.
- Troubleshoot Authentication and Authorization issues such as Kerberos, SAML 2.0, OIDC, and OAuth 2.0.
- Troubleshoot complex distributed systems.
- Debug code issues with our integrations.
- Increase user adoption by troubleshooting performance issues.
- Participate in on-call rotation.
- Mitigate customer outages on Severity 1 calls and provide Root Cause Analysis.
Systems Engineer
Element Fleet Management
05.2016 - 12.2019
- Responsible for the Infrastructure hosting critical business applications with strict uptime.
- Introduced Monitoring Systems such as NetScaler Insight Center (Management and Analytics Systems), increasing time to resolution of performance issues.
- Automated maintenance, provisioning, and decommissioning VMs using PowerShell/PowerCLI scripts.
- Achieved a cost savings of $500K per annum by reducing latency user logons.
- Created and managed windows Automatic Deployment Rules in SCCM, achieving a 95% patching compliance, including Zero-Day patches.
- On-Call Major Incident Manager on a rotational basis.
- Documented root cause/resolution through call tracking software, meeting established service level agreements.
- Developed new processes as part of resolutions to Major Incidents during postmortem meetings.
Education
Computer Engineering
Montgomery College
Rockville, MDComputer Engineering
University of Maryland - Baltimore County
Baltimore, MDSkills
Log Analysis and Monitoring: Splunk, New Relic, NetScaler Insight Center (CAS) , Wireshark, Grafana, Loki, Prometheus
Scripting and Programming Languages: Python, PowerShell, Java, Javascript, YAML , HCL
Operating Systems: Ubuntu, CentOS 7x, Windows 7/10/11, Windows Server 2012r2, 2016, 2019 ,2022
Cloud Computing: Azure, AWS, GCP, Microservices, Docker, Kubernetes, Terraform
Configuration Management: SCCM, Ansible, Powershell DSC
Hypervisors: VMWare VSphere 55/65/67, XenServer 7x/80, Hyper-V
Networking: Citrix NetScaler (ADC), Proxy
Advanced Authentication, SAML, OAuth, OIDC
Troubleshooting, ease of learning new technologies, customer service, and teamwork
Certification
Certified Kubernetes Administrator - CKA January 2024
Timeline
Lead Engineer
Citrix Systems Inc
12.2019 - Current
Systems Engineer
Element Fleet Management
05.2016 - 12.2019
Computer Engineering
Montgomery College
Computer Engineering
University of Maryland - Baltimore County