Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Franck Christophe Mugisha

Senior Systems Engineer
Hollywood,FL

Summary

With over 10 years of experience, I am a customer centric and technology enthusiastic Systems Engineer with a proven track record of leading and implementing robust infrastructure solutions in cloud environments. Skilled in Kubernetes deployments, Terraform automation, and designing highly resilient and scalable systems. I have a knack for troubleshooting complex issues and love learning new technologies. I am looking for a DevOps Engineer/Site Reliability Engineer opportunity to join an organization that solves intriguing and complex problems.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Lead Engineer

Citrix Systems Inc
12.2019 - Current
  • Automate lab deployments for the team reducing toil, using Terraform, Kubernetes, Crossplane, PoSh, and Python to streamline operational tasks.
  • Spearheaded the automation of certificates renewal resulting in less calls to support for our customers.
  • Deploy monitoring solutions for customers in order to preemptively detect issues.
  • Create and tweak Splunk dashboards and queries, decreasing time to resolution for the whole team.
  • Create and maintain alerting system using Splunk for customers' tenants and platform.
  • Troubleshoot REST APIs using Splunk, HAR traces, and PostMan.
  • Troubleshoot Authentication and Authorization issues such as Kerberos, SAML 2.0, OIDC, and OAuth 2.0.
  • Troubleshoot complex distributed systems.
  • Debug code issues with our integrations.
  • Increase user adoption by troubleshooting performance issues.
  • Participate in on-call rotation.
  • Mitigate customer outages on Severity 1 calls and provide Root Cause Analysis.

Systems Engineer

Element Fleet Management
05.2016 - 12.2019
  • Responsible for the Infrastructure hosting critical business applications with strict uptime.
  • Introduced Monitoring Systems such as NetScaler Insight Center (Management and Analytics Systems), increasing time to resolution of performance issues.
  • Automated maintenance, provisioning, and decommissioning VMs using PowerShell/PowerCLI scripts.
  • Achieved a cost savings of $500K per annum by reducing latency user logons.
  • Created and managed windows Automatic Deployment Rules in SCCM, achieving a 95% patching compliance, including Zero-Day patches.
  • On-Call Major Incident Manager on a rotational basis.
  • Documented root cause/resolution through call tracking software, meeting established service level agreements.
  • Developed new processes as part of resolutions to Major Incidents during postmortem meetings.

Education

Computer Engineering

Montgomery College
Rockville, MD

Computer Engineering

University of Maryland - Baltimore County
Baltimore, MD

Skills

Log Analysis and Monitoring: Splunk, New Relic, NetScaler Insight Center (CAS) , Wireshark, Grafana, Loki, Prometheus

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Certification

Certified Kubernetes Administrator - CKA January 2024

Timeline

Lead Engineer

Citrix Systems Inc
12.2019 - Current

Systems Engineer

Element Fleet Management
05.2016 - 12.2019

Computer Engineering

Montgomery College

Computer Engineering

University of Maryland - Baltimore County

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Franck Christophe MugishaSenior Systems Engineer