Franco Avitia
Albuquerque,NM
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Expert Sales Representative identifies outstanding business opportunities through cold calling. Known for penetrating lucrative sales territories to maximize sales. Proven leader with success in many sales environments. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.
Overview
18
18
years of professional experience
Work History
Outpatien Clerk
UNM Hospital
Albuquerque, NM
08.2022 - Current
- Answered phones, responded to inquiries, and directed calls appropriately.
- Maintained patient records, ensuring accuracy and confidentiality of information.
- Call Patients to set appointments
- Assist callers transferring them to the correct clinic, department.
- Coordinated with other departments to ensure accurate scheduling of patients.
- Entered data into the electronic medical records system accurately and efficiently.
- Assisted in resolving customer service issues in a timely manner.
- Maintained current knowledge of all relevant policies and procedures related to appointment scheduling.
Stock, Sales Associate
Nordstrom Rack
Albuquerque, NM
07.2018 - 09.2022
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Removed outdated products from shelves in accordance with company policy.
- Packed boxes for shipment using appropriate packing materials.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Participated in physical inventories of stock on hand periodically.
Beauty Advisor
Dillard's
Albuquerque, NM
07.2016 - 07.2018
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
Sales Associate
Macys Department Store
Albuquerque, NM
03.2012 - 07.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided customer service and product knowledge to customers regarding fragrances.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Managed relationships with vendors to ensure timely delivery of orders at competitive prices.
- Built relationships with customers to encourage repeat business.
Dishwasher
La Choza
Santa Fe, NM
06.2006 - 03.2013
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
Sales Associate
Rue 21
Santa Fe, NM
11.2009 - 03.2012
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Arts - Photography
Santa Fe Community College
Santa Fe, NM05-2012
Skills
- Patient Scheduling
- Appointment management
- Appointment Scheduling
- HIPAA Compliance
- Problem-Solving
- Computer Skills
- Patient Referrals
- Understanding of medical terminology
- Positive Attitude
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Outpatien Clerk
UNM Hospital
08.2022 - Current
Stock, Sales Associate
Nordstrom Rack
07.2018 - 09.2022
Beauty Advisor
Dillard's
07.2016 - 07.2018
Sales Associate
Macys Department Store
03.2012 - 07.2016
Sales Associate
Rue 21
11.2009 - 03.2012
Dishwasher
La Choza
06.2006 - 03.2013
Associate of Arts - Photography
Santa Fe Community College
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