Franco Castillo
Operations & Supply Chain
Carrollton,TX
Summary
A High Performing leader who excels in processes improvement and increasing productivity through motivation, accountability, and technology. Experienced in end to end supply chain operations with a focus in warehousing and fulfillment across multiple industries. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior Operations Supervisor
Arteriors
Lewisville, TX
05.2023 - Current
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
Operations Supervisor
Arteriors Home
Lewisville
12.2020 - 05.2023
- Direct pick, pack, and ship personnel to achieve prescribed objectives
- Picking – Minimize pick errors while supporting 72-hour shipping period
- Packing – Maintain productivity goal of 92% or higher to drive 72-hour shipping
- Shipping – Maintain 92% shipping within a 72-hour period
- Support 72-hour on time shipping period for all replacements
- Leverage technology to streamline current warehouse processes
- Leveraged NAV technology to automate batch process
- Velocity Slotting Exercise to set path to A level picking
- Leverage ShipHawk capabilities to integrate more carriers and streamline shipping process
- Supervise and mentor team members while promoting a High Performing Workplace culture
- Develop individual action plans for each employee using 9-Box method and leveraging the mastery ladder
- Communicate opportunities to eliminate waste, enhance control quality and reduce non-conforming material (EVA)
- Leverage Team and all resources to promote the highest standards of safety
- Facilitate monthly safety meetings to discuss any needs for the business and focus on a training topic for each month work with front-line FTEs and supervisors to educate on monthly topic
- Weekly safety walks to identify areas of concern and to reinforce safety protocols already implemented.
Logistics Operations Manager
Titus Industrial
Dallas
09.2019 - 07.2020
- Partnered with 3PL warehouses to implemented Standard Operating Procedures to ensure distribution process was consistent throughout the network
- Developed and implemented customer specific Routing Guides to ensure each fulfillment met customer’s needs
- Developed and implemented receiving quality control protocol to ensure all vendor discrepancies were captured and reported immediately
- Developed and implemented chargeback reporting system that captured all additional charges incurred due to vendor non-conformance and communicated to proper channels for action
- Assisted in implementation of Warehouse Management System by spearheading user training
- Functioned as the NetSuite Subject Matter Expert for Operations Team
- Improved packaging standard for all Titus outbound shipments.
Warehouse Operations Manager
Titus Industrial
Dallas
09.2018 - 09.2019
- Managed relationship with 3PL warehouses to ensure efficient inbound and outbound flow of product
- Expanded company fulfillment footprint to ensure quick and efficient final delivery to customers
- Developed and implemented fulfillment triggers through NetSuite from order entry all the way through freight booking notifications
- Developed and implemented KPI measurement tools through NetSuite, allowing for clear visibility into fulfillment trends and historical data
- Hired and trained domestic logistics department
- Sourced and vetted 3PL partners (transportation, warehousing and packaging supplies).
Sr. Manager, Operations
Wisteria
Dallas
11.2016 - 09.2018
- Guided operational inventory accuracy to 99% through increased accountability and improved procedures
- Served as Safety Officer for entire company by providing training and continuously implementing and changing policies
- Coordinated increased container unloading and receiving productivity of over 50%
- Increased Local Delivery efficiency by over 60% by revamping truck and personnel schedules
- Increased store replenishment capacity by over 50% by maximizing stock room spaces and revamping replenishment schedule
- Built strong operational team while developing department prospects to produce leads and supervisors for other departments including retail stores, Photography and sample sourcing.
Manager of Warehouse Operations
Wisteria
Farmers Branch
01.2016 - 11.2016
- Lead improved Warehouse productivity by over 8% YOY by establishing true accountability throughout all departments
- Guided Warehouse Team to reduction of Warehouse damages by 26% YOY
- Guided Warehouse Team to reduce Returns due to outbound damage by 42% YOY
- Established P.O.P
- Program (Protect Our Product & Protect Our People) to ensure safety of all employees and proper handling of all product.
Assistant Manager of Warehouse
Wisteria
Farmers Branch
05.2014 - 01.2016
- Assisted Director of Operations with daily duties
- Developed and implemented operations procedures during and after implementation of ERP system including container receiving, order fulfillment, store replenishment and inventory control
- Successfully spearheaded 1st implementation of WMS in company.
Inbound Warehouse Supervisor
Wisteria
Farmers Branch
03.2013 - 05.2014
- Coordinated unloading of overseas containers
- Developed and implemented process for continued unloading during over-capacity periods
- Assisted buying and design teams on quality control issues.
Truck Lead
Wisteria
Farmers Branch
01.2011 - 03.2013
- Performed all duties relating to the company truck
- Lead establishment of truck policies and procedures for initial store replenishments
- Lead implementation of standards and policies for Local Deliveries.
Education
High School Diploma - undefined
Skills
Continuous Problem Solver
Timeline
Senior Operations Supervisor - Arteriors
05.2023 - Current
Operations Supervisor - Arteriors Home
12.2020 - 05.2023
Logistics Operations Manager - Titus Industrial
09.2019 - 07.2020
Warehouse Operations Manager - Titus Industrial
09.2018 - 09.2019
Sr. Manager, Operations - Wisteria
11.2016 - 09.2018
Manager of Warehouse Operations - Wisteria
01.2016 - 11.2016
Assistant Manager of Warehouse - Wisteria
05.2014 - 01.2016
Inbound Warehouse Supervisor - Wisteria
03.2013 - 05.2014
Truck Lead - Wisteria
01.2011 - 03.2013
RL Turner High School - High School Diploma,
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